Community Bank, N.A. Main St, Winooski

Community Bank, N.A. Reviews

• G

  Gabe Hammond
  5

  We visited the Winooski Branch with a very unique banking problem which we had not been able to rectify elsewhere. Lisa Patnode worked with us and was amazing. She definitely is a person who is willing to not give up until she understands the problem. When she doesn't have an answer, she was willing to go beyond, research for answers and become knowledgeable so she would be able to help others if this problem every appears again. She never let the issue go until successfully resolved. She is a perfect example of "putting the customer first".

• I

  Ian Hiatt
  1

  "We take banking personally." "For more than 150 years, we’ve put our customers first." I include their taglines from their own web site to illustrate that this bank is just another corporate bank who does not care about you or your family. In an attempt to escape the predatory rates of another mortgage lender, we came to Community---a bank we've been patrons of for several years. We were summarily rejected not due to bad credit or inability to pay. Our property simply didn't meet their strict rules as to what they would or would not finance. You are just a number. You are just a means of revenue for shareholders. You are not a person. And they truly could not care less about you, your financial goals/stability, or their own mission statement they broadcast. While it can be said that this is likely true of many financial institutions, it's worth taking the time to research where you do your banking and what people are willing to take the time say about them. This was my experience with them. Yours could be different. Then again, it could be exactly the same. When you have a bank on every corner of the northeast, I suggest looking for one that has not caused a customer to leave a review like this.

  Response from the owner

  Hello Ian, we are sorry to hear about your experience at our Winooski, VT branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• L

  Lohy saleh
  1

  I’m an international student and my father send me money to my credit card. I went to the ATM of community bank around 6pm (this bank was close but the ATM outside is 24 hours ) and for some reason the card retained in the machine so I decide to check next morning with the bank. The next day morning I went there and they carelessly told me they destroyed it. I was shocked as I just checked with them the next day, and I used to use my card in any ATM ( as any bank will charge me normally for the service a few dollars) , and they even didn’t provide any reasonable reason. I don’t know what should I do. I’m really disappointed with the way they treat me with. Now I have to issue a new card from my home country and it will take time to get it and I need that money so much . I hope if they at least provide me a reason and I don’t believe how they destroy a card in few minute without even wait for couple days or check with the customer.

  Response from the owner

  Hi, Lohy. For security reasons, it is bank policy that cards that do not contain a signature or an embossed name are destroyed immediately. This is done to protect the owner because there is no way for our team members to confirm identity through signature comparison. We understand the inconvenience this has caused and sincerely apologize. We’d be happy to connect you with the Winooksi branch manager to talk further. If interested, please stop in branch or reach out to us via e-mail at [email protected]. Thank you.

• G

  George Higgins
  1

  Treated me like a convict.. you should consider how you treat people from the git go..

  Response from the owner

  Hi, George. We sincerely apologize that you had this experience with our Winooski, Vermont team. Thank you for bringing this incident to our attention. This something we take very seriously, so we’d like to speak with you further about this. Are you able to please reach out to us at [email protected] with more details about what happened? Thank you.

• E

  Eileen Day McKusick
  5

  There is a really great team at this bank, they are always very helpful!