Community Bank, N.A. N Memorial Hwy, Shavertown

Community Bank, N.A. Reviews

• D

  Doug Roberts
  1

  I had my account inactive for quite some time. There was a $20 withdrawal from the account to my credit card that apparently drew from the wrong account and over drafted my account. I was not aware of this transaction even taking place but since it did I was hit with an overdraft fee and a fee every day also. I was made aware of this when I received a call from their collections team just before it went to a collections agency which would also tarnish my credit. I went in to have it resolved and was told I owed over $140 and that they were not able to do anything about the daily fees. I paid over $140 to close the account and have never felt like people just didn't care more than I did during those conversations. I received the mail warning of the overdraft fees the day after the phone call with an ad on it about their mortgage rates. After all this I would never trust this company with my account, my loan , and especially not with my home.

  Response from the owner

  Hello Doug, we are sorry to hear about your experience and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• J

  Josh Bacon
  5

  Community Bank in Shavertown is by far the best bank I’ve ever dealt with. I’ve never been charged any fees, even when I accidentally overdraft, they’ve let me just fix it the next day without a fee! Their app is always accurate and not super slow, something I can’t say about banks like Wells Fargo, Citizens Bank, and especially not NBT! They even gave me $25 for each account just for switching AND a free gift! I just wish I had switched sooner!

• L

  Liz Zborden
  5

  Wonderful staff experience! Coleen went above and beyond helping me with a situation regarding a banking issue. After spending so much time working with me, it ended up being my mistake! Extremely knowledgeable and helpful!