Community Bank, N.A. Elm St, Malone

Community Bank, N.A. Reviews

• C

  Chad Milliser
  1

  Ive used other Community Banks for years with no issues however this Branch manager Darcy made me go out of my way to write a review. I deposited a check into my account - Waited 2 days - Called the 1800 number to be told yes the check was clear and funds available . It also showing on my account online also. I agreed to buy a car the night before and had to work so I sent my Girl friend with a check to get the money to give to the seller. Darcy would not cash my check . She told my GF I did not have the funds . Made me look bad to the guy who was waiting for him pay also . I had to ask my boss to go to the bank during work hours. Went to another branch and they had zero issues and could not believe this issue. I had way more then the amount in my account . I will avoid this branch at all costs and will use one of the many other ones around -

  Response from the owner

  Hi, Chad. We sincerely apologize that you had this experience with our Malone, NY branch and appreciate you bringing the matter to our attention. We’d like to connect you with a member of our senior leadership team to discuss this incident further. If you’re willing, please reach out [email protected] with the best phone number to reach you on. Thank you.

• R

  Russell Snyder, Jr
  2

  I was pleased with the Bank Teller at this branch (Elm Street Malone,NY). However I was informed that I can no longer get coins, for small business and other activities. I don't understand their policy, your a bank, but you can't do what a bank is supposed to? If I can't get what I need, why should I or anyone want a Community Bank Account?! This is a comment to Corporate, as it's THEIR POLICY and not the Tellers discretion. Ive been a Community Bank Account holder for 8 years. Don't feel valued with policies like this that limit money exchanges, I mean come on isnt that the definition of a bank?! Way to help small businesses!