Community 1st Credit Union E Washington St, Mt Pleasant

Community 1st Credit Union Reviews

• C

  Chelsie Kagemann
  1

  We have banked here for years. We’ve received two separate loans. The loan lady is very rude and should not have a job there. She is very unprofessional and does not deserve her job. You just lost a very long time customer because of her actions. We will no longer be banking here and are closing our accounts because of her. I am also closing my child’s account. Used to love my bank but now because of the loan lady being so unprofessional we are closing all of our accounts and going else where.

  Response from the owner

  Hi Chelsie - Thank you for your feedback. We are sorry to hear you've had a negative experience with a staff member at our Mount Pleasant location. We would like to discuss this issue further. If you could please call us at 866.360.5370 or email [email protected], a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. - Jessica

• B

  Brock Bain
  5

  Havnt had any issues so far. Makayla helped me set my account up and helped me unlock my account for mobile banking.

  Response from the owner

  Hi Brock - Thank you for the wonderful review! We are thrilled to hear you had a wonderful experience with our staff member at our Mount Pleasant location. Thank you for your membership at C1st! - Jessica

• a

  anonymous
  1

  I rarely call and when I did I talked to a lady with a rude tone of voice. She wasn't that helpful and after the conversation I still didn't fully understand what was going on then she ended up saying "thanks bye" before I was even done talking.

  Response from the owner

  Hello - Thank you for your feedback. We are sorry to hear you've had a negative experience with a staff member at our MP location. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. - Jessica

• J

  Jeannine Christner
  2

  Was forced to open a brand new account because husband died and he was owner of account even though I had rights of survivorship. Then it took a full month to get checks. When they did arrive information was on them I didn’t want, like my cell phone number and my drivers license. No one asked me if I wanted that. Then They refused to cash a $60 third party check for me while I have over$5000 in deposits in their bank and have had for years.

  Response from the owner

  Hi Jeannine - Thank you for your feedback. We are very sorry to hear that your recent experiences at our MP branch were less than excellent. I have discussed this with the regional manager and they would love to discuss this further with you. Please feel free to reach us at 1.866.360.5370 and ask for Kristina, Regional Manager. We apologize for any inconvenience this may have caused you. Thank you! - Jessica

• C

  CreeOjibwa Girl
  5

  We're so glad to be banking with Community 1st. It's not that they never make mistakes. It's how they deal with them that has touched us on several occasions over the years. This morning they bent farther backwards to make things right than we would have ever expected. We didn't think it was that big of a deal and were going to gladly take up the slack on our own, but they went beyond the call of duty before we could. Thank you, C1st Bank of Mt Pleasant!

  Response from the owner

  Thank you so much for the review, Theresa! We pride ourselves on our excellent member service and are happy to hear you had a great experience with our C1st team in Mt. Pleasant. Thank you for trusting us with your business! - Jessica

• C

  C &A Benjamin
  1

  I thought they were my crwsit union was treated like I didn't matter because of a loan that I was given and now telling me that I want qualified for said some things to ne which triggered my anxiety no compassion. No sense I'd help.

  Response from the owner

  Hi there - thank you so much for taking the time to write a review. We appreciate the feedback. We are very sorry to hear your recent experience was not a good one. We would love to discuss this further with you, if you can please email us at [email protected] to request to speak with the manager. Thank you. -Lindsey

• A

  Ashley DeMeyer
  5

  Love love love this bank. No minimum number in checking account and only $5 min in savings. Get a cool debit card and a free gift when you sign up.

  Response from the owner

  Hi Ashley - We are thrilled to hear your experience with C1st was a great one! Thank you for taking the time to review us and thank you for your membership! - Jessica

• T

  T E
  1

  Great bank if your plan is to never leave this area, otherwise go anywhere else.

  Response from the owner

  Hi T E - Hi Tim - Thank you for your feedback. We are sorry to hear you've had a negative experience at our MP branch. If you would like to discuss this issue further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. I will be sharing this review with our management team. Thank you again for your feedback and for allowing us the opportunity to do better. - Jessica

• M

  Marco Torres
  1

  Ever since new management things have been going downhill. Will be closing my account

  Response from the owner

  Hi Marco - Thank you for your feedback. We are sorry to hear your experience at our Mt. Pleasant location has not been a positive one. If you would like to discuss this further, please call us at 866.360.5370 or email [email protected] and a C1st Representative will be happy to assist you. We apologize for any inconvenience this may have caused you. Thank you! - Jessica

• D

  Dean Walter
  5

  They have always treated me well, and I will continue to take my business there

  Response from the owner

  Hi Dean - Thank you for taking the time to leave us this 5-star review! We value your feedback. We are so happy to hear your experience at our MP location has been a great one! Thank you for choosing C1st for your financial needs! - Jessica