Commerce Bank E Sunshine St, Springfield

Commerce Bank Reviews

• D

  DoThe RightThing
  1

  I installed a Door for a Customer, he asked if he could write a check, I said no problem but wish I hadn't. I went to cash the check and was told I had to pay a fee of 8 dollars. I agreed, Then I was told I had to give them my social Security number, I said its invasive and against my constitutional rights but OK, then wanted a phone number. I WONT EVER accept a check from Commerce bank again, employees say its our policies, but don't realize they are acting as tax collector just like third world countries! If I could negative star them I would unfortunately, not possibly avoid any interactions with these people.

  Response from the owner

  Hi there, We are sorry to hear you feel this way. If you would like to speak with someone regarding your experience, you may contact us at 855-659-1656 or email us at [email protected]. Thank you.

• J

  Jarrod Golden
  1

  3301 E Sunshine St Springfield, MO 65804 This location employs individuals that are not fully qualified to do their job. I requested a sum of Mexican currency, which they said had no fees. Upon receipt it was $60.00 short. I asked the teller why, she said they send the request to another entity and they based the sum on '"a calculation." I knew the exchange rates for the date I made the request and informed her of this. She replied with the same answer three times before I decided she was too dumb to continue talking to. Disgusted, I walked out. Unsatisfied, I walked back in and saw another teller, hoping for something a little more educated. Pretty much the same answer and unable to do the math. Again, frustrated, I walked out. Starting to get really irritated and kicking myself for accepting the answers I received, I walked back into the bank to speak with the manager. Upon asking the manager to do the math, she rudely replied,"I don't do math. Just because I work in a bank doesn't mean I do math!" Wow, a bank where none of the employees knows basic math! I gave the money back and departed. This bank is set up to use people's funds at their own discretion. They fool the public with a $50.00 referral program written in bold lettering, but after reading into the fine print, one could make a million dollar deposit and not qualify. One needs to be on direct deposit for a pre-determined timeframe. Why do they do this? So they have a better idea how much money is guaranteed to hit their vault, so they can invest your funds as if it was theirs. They can do this safely knowing that if they invest wrong, customers are protected by Federal Insurance. I wouldn't mind so much if the employees were friendly and competent, if the bank actually had employees sitting at their desks (several empty desks), or if they passed some of the benefits from investing customers funds back to the customer. I think this bank, much like the ones popping up all over, are keen to the fact that it's one of the easiest means for rich people to fleece the public.Every responsible adult needs to have a bank account, and that's where they get you. Avoid Commerce Bank at 3301 E Sunshine St, Springfield, MO 65804

  Response from the owner

  Jarrod, we're sorry to hear that you were not satisfied with your experience. If you would like to talk about it further please contact by calling us at 855-659-1656 or emailing us at [email protected].

• J

  Joel Parsons
  1

  Terrible terrible bank. They messed things up 3 times in 3 months. Terrible. My case was closed, three weeks later they take $100 from me. Disgusting business. Nobody on 800 number can tell you anything. Terrible company. I am leaving for another bank tomorrow morning. I have had enough.

  Response from the owner

  Joel, Please contact us either by calling 855-659-1656 or emailing us at [email protected]. Thank you.

• J

  Joel Parsons
  1

  Atm ate my money. Nobody at the branch or customer service will help me. Very un-personable and un-reliable bank. As soon as i get my funds settled i will be going to a different bank. Probably before my funds settle actually. This bank is terrible. NOW 3 WEEKS LATER THEY TOOK $100 OUT OF MY ACCOUNT FOR NO REASON . THEY DID IT AS THEY WERE CLOSING THE BRANCH FOR THE DAY SO I CANT GO IN TODAY AND HAVE TO GO TOMORROW. COMMERCE BANK IS THE WORST BANK EVER

  Response from the owner

  Hi Joel, Please contact us at 855-659-1656 for assistance. Thank you.

• I

  Inner State Productions
  1

  Had a checking account for over 10 years. They tried to be sneaky and not include the upcoming changes to my account. They just started charging a monthly $8 service fee to use the account. I went to my local branch, made sure the balance was at $0, and closed the account. I logged in online 2 days later and it shows they revoked an important previous payment that had already processed. They also took out more service fee charges, this put my account in the negative and revoked my important previous payment. Now the payment is late and I have to go to the bank again to close my account for the second time. Please train your tellers better. This was so frustrating, I've already created a new checking account at Springfield First Community Bank for free. No hidden charges or fees!

• M

  Mitch Brockman
  1

  Short lines with long waits in between customer is what you have to look forward to. The bad part is that's the most enjoyable experience you will have there. Employees standing there not doing anything except literally twisting their thumbs... when I finally get to the only person that seemed to be working I get charged a $6 fee for cashing a check from their own bank.. because I'm not an "account holder there". After being told that I had to wait another 7 minutes for her to type in my driver's license number and get questioned like I'm the one robbing people. Only reason I even went to this bank was because I would rather cash a check for my business at the place of origin where the money is being held. To potentially save a headache down the road. And my indate state issued driver's license wasn't sufficient form of ID, k had to produce an additional. As they ran a background check on me and questioned me about previous address... strange service to me..

• M

  Mark Adkins
  1

  I have been a customer for almost 20 years but as soon as I can set up accounts at another bank I am moving everything! All 4 of my accounts. There was a day when people knew my first name when I came in and appreciated my business. Today I am hassled, Profiled only to have to give them ID to cash a check written to myself? Hassled to get Cash back out from my deposits totaling close to 20K just today? Ask me to verify my address for security purposes? I'm Done with you Commerce, Including my commercial accounts. :(

  Response from the owner

  Hi Mark, If you would like to speak with someone regarding our policies, please call us at 855-659-1656. Or if you prefer, you may email us at [email protected]. Thank you.

• B

  Batonic
  1

  They take forever to process deposits. Saturday, Sunday, Monday are off the table. Tuesday is still iffy. Wednesday through Friday before 5 is your only chance. It takes forever for most deposits/withdrawals to show up in general. It’s been nearly 2 years since they switched to chip cards, yet I still have to insert and remove my card at the atm just to be told it is a chip card and to reinsert it. On the first insert it says to remove the card. “Chip card detected, please re-insert.” I know it’s a chip card. I’ve known for 2 years. How does your atm not know yet? Will be switching banks ASAP.

• A

  A W
  1

  Hardest bank to deal with by far. Especially for just wanting to cash a check that was written on them! I would make sure to bring every legal document you have and an extra arm and a leg! Ridiculous! And the little young lady working the teller station at the Sunshine location was rude! I personally will never bank here and will no longer except checks from my customers written on Commerce Bank.

• J

  John Bowes
  1

  Worst bank when it comes to posting purchases. You literally can’t trust what your online account balance says and have to use my check book ledger on every card transaction. I own a business and they are about to lose us as customers.