Columbia Credit Union E Walnut St, Columbia

Columbia Credit Union Reviews

• z

  zagomyego
  1

  Closed my account after 15 years. The current branch manager Jen would not waive the $5.00 fee. Even after weeks of debit cards not working en masse and overdraft fees being charged. Since it was their VISA cardholder vendor’s problem and not theirs; I still owed them $5.00 as they refused to take any responsibility. I assume I am at fault since I’m dumb enough to still choose to bank with them despite red flags . Deposits into wrong accounts, but she still asked why I’m closing my account. I instead withdrew it all in cash which she also did not think would be a good option. Lastly, Jen did not even tell me she was the branch manager or that she was sorry for all the hassle (ever) until I asked who the branch manager is nowadays (thinking they may actually provide me with some relief by just sending me on my way after 15 years). Wrong again. Since this is the only bank I have ever belonged to my entire life (27). I thought maybe just maybe they would be able to help me. This is all after Jen commented how old my account was. This is the most unhelpful service I have ever seen ESPECIALLY as someone who also works in banking. I never thought I’d have to leave my hometown credit union. she couldn’t even pretend to know why someone would want a functioning debit card, or have the correct account debited or credited. Columbia Credit Union is a complete joke now.

  Response from the owner

  Thank you for taking the time to write this review and let us know how you feel. Progress can't be made when we are unware of issues. I'm sorry we don't close accounts in the drive up and Jen did attempt to speak with you to find out more information/save the account relationship. To which she was told that you didn't have time. I know the RANDOM denials from VISA has been frustrating but, as we communicated, it is out of our control. We understand and also depend on our debit cards daily so that's why we have been pushing them to resolve it as quickly as possible. I would love the opportunity to discuss this further with you when you have the time. Please let me know if that would be acceptable and we can reach out to you further.

• A

  Adam Woods
  5

  The team at the Columbia Credit Union is really awesome! I just got a new car loan and refinancing on my current vehicle. They worked hard to lower my interest rates, getting me a lower monthly payment. I would highly recommend giving them a call and seeing what Amy in the loan department can do for you. The whole team is great, espeically Geoff, who is always at the window when I come in to the lobby or at the drive through, and is so helpful. Thank you for all that you do!

• M

  Maria Cole
  5

  Great customer service. It feels just like banking in a small town - friendly greetings, smiles, and every body knows your name.

  Response from the owner

  Thank you for the wonderful review...we love our members!

• D

  Donna Card
  5

  Just got a car loan. Amy was knowledgeable & thorough! Her service was very efficient and with a heap of kindness. We set up our checking account here too because of the personal atmosphere and friendliness!! I love this credit Union!

• C

  Corey W.
  1

  Unresponsive customer service. Consistent problems getting basic things to work (like our debit card.)

• A

  Angela B.
  5

  I left a big national bank several years ago, joined the CCU and couldn't be happier. I've used several services (checking, savings, car loan, unsecured loan) and I've found CCU to be much friendlier, more helpful and more efficient than other banks. Their loan rates have been better than what I found elsewhere. I really appreciate that they know who I am every time I go in, even though that's not super often. If you are looking to change financial institutions, or if you're with a big bank, I highly recommend using Columbia Credit Union!

• L

  Lindsey
  5

  I’ve been a member of the credit union for over a decade and always had amazing customer service. The staff and management team are very attentive and always looking for the best products and services to offer members. The rates are always lower than traditional banks and they work so hard to make sure that you have access to the services you need. Couldn’t recommend a better credit union!

• J

  Jd
  1

  Pretty low tech place. Very inconvenient. We were members for many years including multiple loans through them. When we were looking for a new auto loan and request a rate of course we can't just get a rate we hand to fill out an new application and etc.. total waste of time. Their rates at the time were higher than the credit union across the street. Now we got a letter saying they are going to charge us 5 bucks for in-activity in our account. I mean come-on. You are going nickel and dime your loyal customer to death. It's sits on a computer, you don't have to do anything. So we closed our account today and the lady was totally rude to my wife about it. Sorry CU not getting any business from us anymore. I highly suggest others stay away from this bank/credit union.

• T

  Tommy Fieser
  5

  This people are fantastic. After setting up an account it took me 3 times of driving through the drive through before they remembered my name. They have helped me open business accounts and get a credit card. Great people. Great service. I love the money people.

• A

  Amy Walker
  5

  I am a team member of CCU and we are always striving to take care of our members' needs above all else. CCU is the place to go to feel right at home. No matter your financial situation, there's always a way to make it better and CCU helps to find that!