Clearwater Credit Union Main St, Stevensville

Clearwater Credit Union Reviews

• J

  JEAN MARX
  5

  From the perspective of a local realtor, Heather Donnelly with Clearwater Credit Union has been an excellent resource and lender for our clients. She is friendly, responsive, and goes out of her way to ensure questions are answered, pre-approvals are available, and escrow deadlines are met. We look forward to many more transactions with her in the future!

• E

  Emma Charlo
  5

  Heather was amazing, she got us in on a last minute car loan with the best rate and was such an amazing person to work with. After a crazy day of purchasing a vehicle with our two kids Heather was friendly, amazing and welcoming!! Taking our hard earned money to a business who appreciates everyone was not only impressive but refreshing too see!! We will definitely be going back and doing more with this credit union! Another amazing thing I took note of was our Tribal Identification is accepted and posted as a form of identification they accept, we support a business that supports our tribal communities!!!!

  Response from the owner

  Hi Emma, thank you so much for the love! We're so glad Heather was able to help you guys out and we're grateful to have you as a member! :)

• t

  troy hiscoe
  3

  Beware. Though so far Clearwater has been very helpful in navigating my issue ( resolution pending), the debt protection offered is a falsehood. That company gladly takes your money then like a snake backs out when it's time to honor their side. DO NOT waste your money in that respect. Clearwater has been good thus far. But the insurance company they use are a scam!!!

• Z

  Zara Drakov
  2

  Came in to get my name put on an account that I share with my husband and they had difficulty doing it. After waiting 30 minutes for them to figure it out and get put on the account we walked out about ready to close all accounts with them. I'm still getting calls to come down and put my name on the account even though we already did and we were told it was fine. We definitely will not bank with this Credit Union. And have since closed all accounts with them.

• J

  Jade Beaty
  1

  When I moved to the Bitterroot Valley, I planned to quit using my old credit union in Colorado, but wanted to finish up my stock of printed checks first. Three years later, I'm still using that former CU through the CU Service Centers, and will likely never close that one and open with MFCU. The day I planned to open an account, I also brought in my change bottle (my personal savings plan) to count the money. I was then directed to a man in one of the windowed offices that faced the change-counting machine. He was extremely rude to me. I guess they don't value customers who have to bring in their change jar, and apparently, I interrupted his internet game. I stopped the 'interview' and just kept using the Colorado account. Since that experience, they have started charging me to count change and I have to come in to use the CUSC, even just for deposits. I've also heard the tellers gossiping, which is always epidemic in small towns, and extremely unprofessional. Sadly, if you weren't born here, you are a bother, and this kind of treatment is common if you are an 'outsider.' Customer service is dead and few people have social skills here.

  Response from the owner

  Good morning Jade, thank you for your feedback. The service you have received is not of the quality which we strive to provide our members and non-members alike. We'd like to discuss your experience further. If possible, please send an email to Clint Summers at [email protected] with your contact information. We'll make sure this gets reviewed.

• K

  K HertzFlash
  1

  I'm always waiting at least 15 minutes before I'm helped. The hours are pathetic, only 9am-5pm? Isn't that when most of the world is working? How am I supposed to get to the bank on a day I work?! The tellers are nasty if you tell them you're in a hurry and seem to purposely take longer. Once my loan is paid, I'm withdrawing everything and switching! If I could give zero stars I would.

  Response from the owner

  Thank you for your feedback. We are very sorry that your recent banking experience has been less than ideal, but your personal assessment helps us discover ways we can improve. We do offer some extended hours via phone banking with our e-Branch and are actively looking for ways that we can serve our members better, make processes more efficient, and ensure that we offer the best customer experience possible. We will continue to work hard to improve and we will make sure that your insight is taken seriously. Thank you for being an engaged member and for letting us know how we can improve to serve you better. If you would like to provide additional feedback, you may do so on our website, by phone at 406-523-3300, or in person at any of our local branches.

• D

  Diana “Dee” Jones Tupperware Representative
  5

  I love my bank!! Clearwater is amazing! The staff here are always polite and professional 💜💜

• B

  Brad Jones
  5

  Excellent service!! Back in time courtesy and service, my banker actually returned emails on weekends and a holiday!!

  Response from the owner

  Hi Brad, thanks so much for the love! We're glad we can help and happy to have you as a member!

• C

  Chelsea Johns
  5

  The employee are amazing. Always friendly and greet you by name and a smile.

  Response from the owner

  Hi Chelsea, thanks for the love! :)