Clearview Federal Credit Union Langer Dr, Mckees Rocks

Clearview Federal Credit Union Reviews

• D

  Dawn Duffy
  1

  I have an account with another credit union through a past employer. Since they are based in Chicago, I was making my deposits at Clearview, and actually thinking about switching to Clearview very soon because of the convenience and I've always had good service there handling my BCU account. NOT ANYMORE! I was in my way home with my (9 lb) therapy dog. Needed to make a deposit, but didn't have my membership number with me, so I couldn't use the drive thru. So I had to go inside. I put my dog in a carrier bag, she wasn't making noise, wasn't bothering anyone. Most people probably didn't even know I had her in there. A woman came up and said I had to leave. They don't allow dogs. I explained that she was a therapy dog and she said it didn't matter. I would have to file paperwork with their human resources department. Really?? I then explained that I wasn't able to use the drive thru and asked if she could look up my membership number for me and I would do so. Again, nope, can't look up my info I guess they would rather me leave my tiny dog in a car in 90 degree weather. Do I left, feeling very embarrassed. She has been a therapy dog since 2010. I've taken her into MANY stores and businesses and I have NEVER had a problem, even in some places where food is served. In fact, the employees LOVE her everywhere I go. I never expected in a million years that a credit union would have a problem with a working dog. I guess I'll be staying with my current credit union or looking for another one that is local. And if you Jane a therapy our service dog, I would stay away!

• J

  Jessica Lutz
  1

  Have called the loan center twice as I’m interested in financing my mortgage with Clearview, rather I was. I was told both times that I would receive a call back from the loan officer. Unfortunately, my business is going elsewhere because no one has followed through to reach back out to me, and that is a shame.

  Response from the owner

  Thank you for reaching out with your feedback, Jessica, and for taking the time to talk with us on Friday. We apologize again for your experience and for any misunderstanding. We welcome you to contact us any time.

• C

  Caprice SheBantu
  1

  A white female employee was very rude! She automatically seen my husband who is black with dreadlocs and judged him of off that. Very snooty and racist as if she didn’t want “our” kind of business. Tried to discourage him from opening an account. Reading the reviews I see the owner responds to everyone who has something nice to say but doesn’t even acknowledge the people who have a complaint! What kind of customer service is that smh shame on you!

  Response from the owner

  Caprice, we are very disappointed to hear about your experience. Serving our community and members is truly what matters to us most, and we offer our sincere apologies if you or your husband were not treated this way. Please allow us the opportunity to talk with you by calling us at 412-507-5027.

• B

  Bailey Sinicrope
  5

  I seriously love Clearview; their customer service is unmatched. I live in Texas now and still wouldn't even think about changing to another bank.

  Response from the owner

  Bailey, thank you for the positive feedback and for being a loyal member.

• J

  Jen Lang
  1

  I was reading the review from Dawn about her therapy dog & the same thing happened to me!!! If you have paperwork from your doctor that your dog is your therapy dog, it is a Federal Law that the dog be with you anywhere you go! I think that branch needs training or they could be looking at lawsuits.

  Response from the owner

  Thank you for reaching out, Jen. Please know that Clearview recognizes the important role service dogs play in the lives of their people. We welcome these animals with their owners, and have even allowed a trainer and a dog in training to practice their skills in one of our locations. Because other members may be uncomfortable around animals, we may ask about the dog and the role he/she performs. Please share with us any experience you have had that does not support this point of view by calling 412-507-5027. We sincerely welcome you and your dog.

• C

  C
  3

  I normally go to the Brentwood location. This one is ok and has drive thru. Lobby is pretty small. Parking lot is small. Teller was nice

  Response from the owner

  Chelsea, thank you for taking the time to review us! Your feedback is important to us. Have a great day!

• M

  Ms. Proctor
  4

  The only place I could get an account after messing up with several other banks as a teen. The only place I could get a auto loan because my credit sucks and I can pay day loans if I really need to. Still working on building my credit though lol

• G

  Grant Ahrens
  4

  One of the few Clearview banks I've been to that isn't automated. there are real people there who actually help you.

  Response from the owner

  Thank you for taking the time to review us, Grant. We appreciate the feedback and value your membership.

• T

  Tyra Crawley
  5

  I really love Clearview!! I was introduced to them from my coworker at the time. So, I been rocking with them now for 6years

  Response from the owner

  Tyra, thank you for the positive review and for being a member.

• V

  Vincent P Smarra
  2

  It was terrible waited in line for 25 minutes to go through the drive-by window and we still didn't get seen I don't know if they need more tellers or what we got tired of waiting the car in front of us was there for 25 minutes plus it was 6 cars ahead of us so we just pulled out and left

  Response from the owner

  Vince, thank you for taking the time to review us. We're sorry to hear that you had an unpleasant experience. We'd like to speak with you to address your concerns. Please call us at 1-800-926-0003.