Clear Mountain Bank E Main St, Kingwood

Clear Mountain Bank Reviews

• M

  M S
  1

  I've had several banks including bank of America and clear mountain is by far the worst. It took 5 weeks to get my debit card, can't reject payments, and I was hit with overdraft for being overdrafted from being overdrafted. That's right. I was hit with $70 for an overdraft, that I cancelled. It's a pain to contact them as the phone number on Google is linked to Citi Bank, not clear mountain. I am not authorized to use the banking App even though it's my account. This bank is a complete joke. Only two things I can say that's positive about this bank is that the staff is incredibly friendly and have a free checking account option. If you can afford to go else were I highly recommend it

• M

  Mountaineer 3O4
  5

  We've been banking with Clear Mountain Bank for about three years and they've been great every step of the way. The staff are always courteous and helpful, deposits and transfers always hit fast and there Mobil app is awesome. We had a difficult time finding the perfect bank... But we finally found it with Clear Mountain Bank

  Response from the owner

  Thank you very much. It's our pleasure to service your banking needs and provide our best in customer service now and in years to come.

• H

  Hannah Coleman
  1

  Clear mountain is one of the worst banks i have ever had. Their app NEVER works, and if you can log into it, the mobile deposit doesn't work, when we originally went to the bank to apply, they didn't listen, got the wrong address, even though we repeated it four times. In person. Charged us for their mistake and tried telling us we owed them thay money anyway.Frankly can't wait to leave. Do yourself a favor and don't. Just don't.

  Response from the owner

  Hello Hannah - we are very sorry to hear that you are having an unsatisfactory experience and we would like the opportunity to make it right. Can you please send us your contact information and the branch that you typically visit, so we can be sure to have a manager reach out to you to try and rectify these issues? Customer service is of utmost importance to us. You can PM us that information through our Facebook page or contact our customer service center at 304-379-2265 and someone will be happy to assist you. Thank you Hannah.

• M

  Mike Bucklew
  5

  Very helpful and knowledgeable people. I've dealt with Clear Mountain bank for over 20 years. They've always been there for me. Vicki Taylor and Bo Burnside are very professional and helpful.

  Response from the owner

  Thank you very much Mike. It's our pleasure to service your banking needs and provide our best in customer service.

• T

  Tammy Coker
  5

  Thank you Bo Burnside for an extremely thorough job on thy my loan process. You made sure I understood the process and what I needed in a timely fashion. I would recommend Clear Mountain Bank and Bo Burnside to my family and friends. Definitely 5+ star quality. Thank you.

  Response from the owner

  Thank you very much Tammy. It's our pleasure to service your banking needs and provide our best in customer service. We are happy you had a great experience with Bo.

• J

  Jonathan Bentz
  5

  This is the first community bank I have ever done business with, and the customer service here is so exceptional I am seriously considering never dealing with a 'Big Bank' ever again. Staff is always friendly and goes the extra mile to help in any way they can. Highly recommend this location if you're looking to open,an account in Preston County!

• C

  Chris Bolyard
  5

  Worked with Bo Burnside and Mark Randalls on 3 loans now, and am pleased with the process. Both are knowledgeable in all aspects.

  Response from the owner

  Thank you very much Chris. It's our pleasure to service your banking needs and provide our best in customer service. We are always available to help you now and in the future.

• V

  Virgil Cameron
  1

  They Hit u with fees that shouldn't even happen if u use ur bank card make sure ur transactions clear if not every time u go negative they Hit u with a 36 dollar fee and I tried to get them to take some of the fees off they said they will one cept 4 days later I call back now they telling me and I make my balance to 0 they will reimburse the 1

  Response from the owner

  We apologize. We offer many ways to assist customers with managing their accounts, including access to account information via online banking, mobile banking, 24-hour ATMs, and debit card transaction alerts. If you would like to learn more or need assistance with these features, please contact us at 304-379-2265 and someone will be happy to assist you.