Civista Bank W Eads Pkwy, Lawrenceburg

Civista Bank Reviews

• S

  Skip Hudson
  1

  Civista is nothing like UCB. They are pitiful at home town banking. Big bank.. dealing with numbers not people. They might be able to get away with this stuff in Ohio but don't try to bring it down here in Indiana we are a country community with no tolerance for big bank tactics and rules. I've been banking at the same brick and mortar bank for 30 years but I will be leaving them as soon as I can. Thank you civista for showing me how awesome UCB was.

• R

  Robert Remers
  1

  Terrible.. cards you can’t see numbers after a few months. App never works properly. Hrs are terrible..

  Response from the owner

  Hello, thank you for your feedback. If you are experiencing issues with our mobile banking app, please contact our Digital Banking Team for assistance at 844.944.5529 and a team member will be happy to help you. We can also assist you with ordering a replacement card. You can call our Customer Care Team at 800.604.9368 or stop into the branch to have a card instantly issued. Thank you again for your feedback.

• S

  Sara Kent
  1

  Disappointing on the technical side at this bank. Difficult website. I think it would be a great bank for those people with little money, no need for internet banking and make very basic transactions. Employees are nice, which is a positive. Civista Bank company is not into details. I bank at the State Line location. On their web site, it is Stateline. Small detail but you would expect a bank to be very detailed such as a use of a space in their name. (Look at the county's name for the street and Google maps) Lots of paper given to a new customer but not useful. Terms used on paperwork are not the same as terms used on the website. When you call Customer Service, they do not even identify that you have called Civista Bank up front. You have to wait for some advertisement to finish and then they identify the call. Bottom line -- This is an Armature Bank. As a programmer if I forget spaces and had non-customer driven technical processes, I would be fired.

• a

  aubreysmomma2007
  5

  I love this bank! I never have problems always in an out! The only COMPLAINT I have is with the ucb on WALNUT ST! They always close 10/15 mins before they should! An it's never in & out at that branch. I just found out that branch doesn't have a manager! So that's the reason they close when they want to. Other than that branch I love ucb I've had them about 8 years now. I've never had any hidden fee's or problems! Thanks for being the bank people need!

• K

  Katy Lucas
  1

  You should bank at UCB if: - You do not want the ability to view your check deposits online - You believe that you should keep all of your deposit receipts - You write down every check that you deposit and what it was for and when you deposited it - You like to hear "we can research your deposits but it will cost $5 a page" - You expect to call your bank and have no one answer and later be told that "the phone lines were down" - You enjoy being transferred to a "supervisor" who doesn't pick up the phone and never calls you back - It is the last bank on earth and you have no other options

• J

  Jumping Shrimp
  4

  Great bank with fast service. Sometimes small wait in drive thru. Bank is community oriented.

• G

  Glen Mathes
  5

  People or Tellers are very nice and courteous No problems

• D

  Dianne Strahan
  5

  I love my bank-they take care of my financial needs excellently

• A

  AKD Deaton
  1

  Don't try to call customer service. You wait for 20 minutes then it automatically disconnects you.