City Bank Town & Country Ln, Houston

City Bank Reviews

• M

  Mr. No Tengo Dinero
  5

  I came here by mistake while I was looking for a Citibank 😅😆 But the staffs were nice and properly corrected me. Man, but this place looks very fancy and I like it! :)

  Response from the owner

  Hi. Thank you for the compliment. We are a Texas-based community bank and would be glad to serve your banking needs. We are very proud of our roots and the excellent customer service that we strive to delivery every day.

• R

  Rod Pena
  5

  This is a very fancy bank 🏦, however, I don’t understand why google maps has it as a Citigroup Bank 🏦 By the way this a really nice bank, City Bank!

  Response from the owner

  Rod, thank you for the review! We’d love to earn your business. We will also look into the Google maps issue.

• K

  Kaison Graham
  4

  Love the changes that have been made to this bank in the last 3 months!! Better location! Nice people! Change my rating from a 1 star to a 4 star!! Employees at the front were extremely nice but could use some more training. Keep up the great changes!! (3 months before) This is the only City Bank in Houston. It takes me 30 minutes to drive to this bank in more times than not they can’t do what I need them to do. I like to change my debit card every few years and there’s always something wrong. City bank is a great bank in Dallas and up in the Panhandle area but this particular City bank is the stepchild of all City banks. I hate changing banks but it looks like that’s what I need to do.

  Response from the owner

  Kaison, we are sorry to hear about your bad experience. A member of our Customer Xperience team will be calling you soon to discuss further. Thank you.

• S

  Sunshine Always
  5

  Huge, Thank you to Norma. Great customer service...Staff friendly, knowledgeable and derailed oriented. I love this City Bank, and highly recommend to others.

  Response from the owner

  Thank you, Sunshine! We appreciate you!

• J

  Jaime Raskansky
  1

  I open an account 2 years ago and for the last 2 years I have not been able to access the account on line....I called online help and told many times that my name is not my name??? hello so how they open d account.....

  Response from the owner

  Dear Jamie, Unfortunately we do not show your name anywhere in our system. We are wondering if by chance you meant to contact Citi Bank instead of City Bank. Citi Bank is international and we are City Bank, a regional bank located only in TX and NM. Please let us know if there is possibly another name your account might be under and we will be more than happy to look it up and help resolve the issue.

• G

  Gagan Aujla
  5

  Great news city bank comes in Houston tx

• T

  Thawda Aung
  1

  It is very rare to see mortgage bankers this slow and dishonest. I worked with a banker named Dean. Throughout this lengthy process, he assured me that loan is good to go with the given rates. After two months of waiting and losing opportunity to engage another bankers before next rate hikes, they came back to me and raise the agreed upon rate. Please be aware dealing with this bank. I will not recommend engaging them if you are considering new lenders.

  Response from the owner

  Thawda, we are sorry to hear of this experience. We work hard every day to deliver excellent customer service and financial solutions that fit the needs of our customers. Your experience does not reflect our core values or the expectations we strive to deliver. Someone from our Xperience Team will be contacting you soon.

• C

  Colorina Miranda
  1

  My partner died and in the mortgage contract I appear as co-debtor or something similar ... because I can continue paying monthly but they refuse to put me in the paperwork of the house so as not to continue paying on behalf of the person who died and I do it legally ... We got this home through NACA as the first home ... and as a same-sex couple ... I got lost. Someone on this planet can help me.