City Bank S Main Ave, Monahans

City Bank Reviews

• B

  Brilyn Vernon
  1

  I don’t even know where to begin. The minute they switched over from the old bank to the new bank everything went wrong. My card gets declined and or locked at least five times a week. They have no after hours services whatsoever so if your bank card messes up on the weekend you have to wait until Monday to retrieve your money. They never resolve any problems except for temporary early when you call the bank 8 AM to 4pm! The mobile app which I use the most constantly messes up now I’m at the point where it says I have no debit card attached to my account whatsoever so here I am again not able to use my money. As of today I will be taking my business elsewhere after being with this Bank for a little under three years. They are not experienced whatsoever in the banking industry. Nothing works ever. I have a lot of money that goes to my account which is the first time in my life that I can actually say that and still my car declines 85% of the time out of every month!

  Response from the owner

  Brilyn, we are sorry to hear of this review. It is not a reflection of the excellent customer service that we strive to deliver every day. A member of our Customer Xperience Team will be contacting you shortly.

• D

  Denise Chavez
  5

  Excellent customer service, everyone is very helpful and efficient. The bank app is a good plus.

  Response from the owner

  Thank you, Denise!

• F

  Freddie Rambo
  1

  Have banking with West Texas State bank 40 years and it was bought out by City Bank. Required to set up an online account which was fine with me but they quit mailing paper statements. Called City Bank and asked why and found my statements are now online only. I did not request this snd found a paper statement will cost $5.00 monthly. I now feel like I am now just a number,

  Response from the owner

  Freddie, we apologize for the inconvenience. There are accounts offered that allow for paper statements without a charge. Let's talk through which of those would best fit your needs.

• D

  Devine cwi
  5

  Most hassle free bank in town! Quick in quick out and cash a big check with no problems. Other Banks in town either didn't like my out of State ID for opening an account or didn't have cash on hand even with 24 hour notice and triple moneys in the account. Highly recommended if you like a bank that minds their own business!

• E

  Evan Hernandez
  1

  Horrible just horrible, this new bank is very not user friendly. Was not given the chance to choose our debit cards, given a 10 day notice of new account made by city bank replacing my west Texas bank one. I would definitely not use this bank

  Response from the owner

  Evan, we apologize for the inconvenience. We understand that transition isn’t always easy but we are working to make this process smooth.

• C

  Claudia Alexander
  1

  The online banking is not user friendly every time I try to check my balance it takes so long I get frustrated the bank employees try to help I need hands on help I need to be shown not talked through