Wells Fargo Bank W University Blvd, Odessa

Wells Fargo Bank Reviews

• A

  AlyssaJames
  1

  Scandalous and very unprofessional, they closed my husband's account and couldn't tell him why, he is now not getting his check for this week because of wells Fargo closing his account without his knowledge or even telling him why, he didn't have no overdrafts or anything like that. He gets his check direct deposited in his account every week so I'm not sure what their problem is. Not only that the supervisor he spoke to told him to just reopen another one and link it to his that way he doesn't have to re-enter his password or anything well guess what they denied him 3 different times and when he called to let them know they said oh you will get a notice in the mail. THANK GOODNESS I WAS ABLE TO GET HIM AN ACCOUNT AT CHASE WITH ME!!!!!! THEY GAVE HIM THEIR BEST ONE, SO WHY COULDN'T WELLS FARGO APPROVE HIM????? YEAH EXACTLY, DO NOT EVER USE WELLS FARGO FOR YOUR BANKING NEEDS THEY ARE SO HORRIBLE AND WILL LEAVE YOU STRUGGLING!!!!!! LISTEN TO ALL THESE BAD REVIEWS BECAUSE THEY ARE REAL!!!!!! GOING THROUGH IT NOW!!!!!!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• a

  alonzo lomas
  2

  Google maps is wrong!!! It takes you to the building behind HEB but its inside the HEB on the far side. Lines are always long seems like its always short staffed but only choice unless you drive to the other side of town. No currency exchange here either.

• J

  Jimmy King
  1

  I’m reading ALL of these reviews and they are ALL negative with the exact same response “I’m sorry this” or “im sorry that”, I’ve been inside this bank 6-8 times over the past 3 years and nothing changes, not even your response to the complaints.... this is west Texas oilfield country... everyone is building new facilities to accommodate the growth and demand.... get with the program.... what are you spending our money on? It’s sure not payroll for extra tellers, it’s sure not new facilities to accommodate the growing demand.... wait, I bet it’s more PTO, or a new company yacht!! There’s no excuse for this other than GREED!!! Absolute amateur hour at its finest!! First you embezzle money from all of us... now you just refuse to provide a half way decent customer service!! Just pathetic!!

  Response from the owner

  Thanks so much for your feedback, Jimmy. I truly apologize for the customer service and experience you've had at this branch and would like to review your concerns in detail. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• H

  Ha H
  5

  When I got there, there was no line. I went in to make a transaction. Romero helped me. He made jokes and made an effort to getting to know my name and how to pronounce it, which I appreciate.

  Response from the owner

  I'm truly glad to read your review, Ha, and I appreciate you taking the time to share your experience with Romero. Have a great day. -Nick, Wells Fargo HL Social

• M

  Marianna Cruz
  4

  The wait time is kind of bad, wait time was around 30-40 mins. The teller Karla was extremely helpful, fast, gave me different options for my specific case, answered all of my questions, and was very friendly. That made all the difference in the experience.

  Response from the owner

  Hi there, Marianna. I'm glad you've found Karla to be helpful, but I'd like to review your concerns. Please email me at [email protected] with your Google username and any other relevant details (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thanks so much for your feedback. -AJ, Wells Fargo HL Social

• A

  A C
  2

  Lines are always so long. Only have 1 main bank here in Odessa and one inside HEB and both have long lines all the time. Need more tellers for sure. Waiting is very long. Another main bank would be nice have plenty of people who would use it for sure.

• R

  Rodrick Perkins
  1

  Why is it OK, to always have a line of customers almost out the door. You never have enough Tellers and the ones you have, have no sense of urgency. I have to come at least once or twice a week and no matter the time frame it's always the same. I'm going to open an account elsewhere.

• M

  MJ Magellan
  1

  They charge you to cash their own members checks, don't accept these fraud bankers checks. Fees fees fees, your better off at a credit union bank...

  Response from the owner

  Thanks for your feedback, MJ. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Shannon, Wells Fargo HL Social

• C

  CanyonQT
  2

  Plan on standing in line for 45 minutes to an hour!! Sucks unacceptable! Hire more tellers leave the main branch open for the same hours yall know work hours in this area..smh

  Response from the owner

  Hi there. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• A

  Andrew Wang
  3

  I've had quick service personally, but when passing by I've often seen long lines. It's the closest Wells Fargo branch to Ft. Stockton so it covers a vast area.