Citizens Bank of Edmond E 1st St, Edmond

Citizens Bank of Edmond Reviews

• M

  Mandy Moore
  5

  Awesome experience, fabulous customer service, and quick turn around for for all my business banking needs! Zach Painter, Logan Cash, and the personable banker who greeted and helped me in the branch today have been an awesome team to work with! I trust that I am in great hands!

  Response from the owner

  It's so kind of you to leave this review!! We are sharing with our team - they really appreciate the feedback. Thank you so much for banking with us!

• A

  Aussie Mom
  1

  I have nothing but bad things to say about Citizens Bank of Edmond. Everyone I know that has banked there hated it. They never answer the phone. I sat on hold waiting to talk to someone for over an hour and then did not receive good customer service. The drive through is a joke. I went through to close out my account and the guy did not do it correctly so I had to go back 2 other times. I do not recommend anyone bank here. I went to Arvest down the road and have experienced nothing but greatness.

  Response from the owner

  Citizens Bank of Edmond strives to provide the best possible service to our customers, so we thank you for bringing these issues to our attention. Our CEO welcomes the opportunity to make this right and encourages you to call her at your earliest convenience (405) 808-8993.

• A

  Awesome Sauce
  1

  I went here last week to deposit money into my personal account. Some lady put the money in my businesses account and now I don't have access to my money all weekend. How does that even happen at a bank? I have had nothing but problems with this bank since I opened an account just a few months ago. They haven't even sent me one statement yet online. It's like you have to remind these people how to do their job every week? Either that or she has a personal problem with me. I told her one time to put gloves on because they always scare people about jerms everytime you go here. Maybe me calling her out is the reason my money disappeared?Rooookies

• A

  Andrew Malyi
  5

  ATM machine on 164th and Penn has not been taking deposits for over a year. ——> Update : This issue has been resolved and I received a call from Lisa Trent who is a Director of Operations to notify me personally. Thank you Citizens Bank of Edmond!

  Response from the owner

  Thank you so much for your review, Andrew! This is Jill Castilla, President and CEO, and I'm so grateful that you alerted us that the Penn ATM is not taking deposits. I am so sorry for the inconvenience. We have an additional machine in storage that has the deposit mechanism working and have scheduled to have the machine replaced. Our team is also checking all of our ATMs daily to ensure complete functionality. You helped us identify some other problems with other machines. Without your notification, this would have been an ongoing issue for our customers and we so appreciate you letting us know about the issue. We are also researching to see why this problem wasn’t escalated when you reported it to us by phone. Thank you again for your assistance.

• C

  Chris McIntire
  5

  Here's a bank that's got it figured out. Very progressive with both commercial and community programs like Vault 405 and Heard on Hurd. As far as banking goes, fun lobby, easy drive thru and I use their app all the time for easy remote deposits.

  Response from the owner

  Thank you so much, Chris, for the kind review!! We are sharing this with our team and greatly appreciate the feedback.

• J

  Judy Slater
  5

  I always thought a bank is a bank is a bank and never expected to feel otherwise...until I started banking at Citizens Bank of Edmond a few years ago. I started bragging to people that I had the coolest bank and they looked at me like I was crazy. Because like me they thought all banks were the same. Pre-Covid they had a free community coffee shop, fancy coffees for clients and local goodies. They even gave out Christmas presents each year in the lobby. The staff was always helpful and friendly. Then Covid hit, and I’ve got to say, I feel like none of my social groups supported me like my bank did. They made me aware of small business government programs I might qualify for and helped me apply and submit my application. One day I was in the bank and asked Luke what he thought about one grant program and he told me the deadline was in 3 hours! He gave me a list of info to collect and said if I brought it to him he would make it happen. He dropped everything, got my application in and I got the grant. If you are like I once was and think all banks are the same, you haven’t been to Citizens Bank of Edmond.

  Response from the owner

  We appreciate you so much, Judy! Thank you for taking the time to write such a kind, thoughtful review!

• J

  JeffreyP
  4

  've been banking with Citizens for over twenty years, but I'm not sure our relationship will continue much longer. I called last week to make an appointment regarding a new account. My mother recently died of Covid-19 and as the Executor I need to establish a checking account to settle her estate. Ismail Beraza was supposed to call me today at 10 am to go over the specifics, but he didn't call. I tried calling several times and after a half-hour got to talk with him. I explained the situation, including the part where he didn't call me as scheduled. No apology, no condolences. Ismail listed the documents I needed to send him by secure communication. I sent the required documents and will write another review after everything is done. I hope it's more positive than this one. This bank has changed over the years. I'm revising my review after contacting management. After explaining my frustrations everything went smoothly.

  Response from the owner

  This is Jill Castilla, President and CEO, at Citizens. I sincerely regret the level of care that you received and am so sorry for the loss of your mother. I just saw your message and apologize for this delayed response. My cell is 405-808-8993 if you are available to speak with me. I have also reached out to our team to get your contact information.

• B

  Brenda Dixon
  1

  I have banked here for 12 yrs. Used to be great. Recently closed out my account after they held a check that was paid to me and it wreaked havoc on my account causing over $400 in charges. I zeroed out my account closed it out and they let more stuff come through after I signed papers saying the account was closed and now I'm being charged more charges late charges daily charges I don't recommend this bank to anyone. Bankers are starting to act like their God. on my account

• E

  Eric Storer
  1

  Had a series of unforntante events happen in my life. My account overdrew by $85, they didn't pay the over draft but charged the overdraft fee. Then they charged me $6 a day for 2 months straight and closed the account out. I've tried to work with them and pay the overdraft fee or any part I'm responsible for, they offered to knock off $100, that was it. They want me to pay close to $500 in fees.This bank will screw you over in a heartbeat. Charging $6 a day for 60 days is absolute robbery but they get away with it because there's nothing you can do about it. It took 1.5 months of calling and never getting returned calls and then me finally driving 1.5hrs from home to the bank to get told we can only knock off $100. Absolutely rediculous, I will more happy take care of my responsibilities but I'm not going to be robbed. Word to the wise, avoid this bank like the black plague!

• S

  Sharee Stamper
  1

  Very deceptive people! I Do not recommend this bank at all! The employee was lying to me. After confronting her in front of the President, he did nothing after she admitted to continuing to lie!