Citizens Bank Frankford Ave, Philadelphia

Citizens Bank Reviews

• L

  Love Life
  1

  I used to like this bank for longtime ago now old customers gone the new customers services come they don't know how to talk to someone, they are so rude. I wish to give them zeros stars if I can.

• Q

  Queen Legitimate
  1

  This is bank is NEVER open when they're supposed to be. If it happens once or twice I can understand but it's almost everytime I try to go here. Post your new hours if you have them so people can better fit going to the bank into their schedules! Thanks

• D

  Devin Ta
  1

  People in this branch are lazy, I call the main number was toll I can come in to any branch to get it notarize my documents because I’m getting refinanced for vehicle, they said the main number give False information. I call back the main number toll me to go to my local branch where I open up my account. I went to my local branch they did it right alway. They apologize for all the branch for people been lazy

• R

  RACHA USA
  5

  I love going to this branch the employees in there are so freindly !!

• W

  WIFE OF JESUS CHRIST
  1

  PLEASE BEWARE OF THIS BANK!!!!!!! I have recently had a HORRIBLE experience with this bank! I was awarded a settlement for a large lump sum of money. I deposited the check at this bank on frankford Ave on 11-23, was told by the teller that funds would be available on 11-28, only to get there to learn they had placed a hold on the check. But GET THIS, the same day that the hold was placed, for "not being able to verify the check" the money was withdrawn by Citizens bank from my attorneys acct!!! Still trying to figure out how they withdrew funds, equivelant to the amount of the check, from an acct that they SUPPOSEDLY COULD NOT VERIFY!!! So now they are basically holding my funds saying it can't be verified, even after I stood with a teller for an hour yesterday WHILE SHE GOT THE check verified!! WHAT A JOKE!!! After the teller verified it, they told me my funds would be released in an hour, then after the hour changed their mind & said I had to wait until the 15, and didn't even give a legitimate reason why! I guess because it's such a large lump sum they are using it for other things and giving me the run around. They placed a hold on my check for 21 days, even new customers don't wait longer than 10/11 days. They keep giving me different excuses as to why my funds won't be released, meanwhile my attorney has had her portion of the settlement check verified by her bank and has been spending it since the 25 of November! My lawsuit but I can't spend the money but my attorney can bcuz I deal with a bank who doesn't do their job. I mean seriously, does it take 21 days to verify a check?? SOUNDS LIKE SOMETHING FISHY IS GOING ON HERE!!!! And to think, i am a customer who was planning on investing thousands of dollars with this bank when my money cleared. So happy that this opened my eyes b4 I made that HUGE mistake!! Now I'm just waiting for my money to clear so I can withdraw every cent and take it down the street to PNC!!! PLEASE AVOID DEPOSITING CHECKS WITH THIS BANK, YOU WILL BE SORRY!!!! I have already called the police and had them come to the branch so that I can take my police report and find an attorney on Monday to file a lawsuit!!! Even if I can't succeed at suing them, I will do MY BEST!! And if I can just save ONE PERSON the trouble by sharing my story then that makes me happy....AVOID THIS BANK AT ALL COSTS IF YOURE DEALING WITH LARGE LUMP SUMS OF MONEY!!!!!!!!!!!!!

• T

  Tom Garbo
  1

  Stinks .Waited 20 minutes to get waited on while second lazy teller sat on her lazy ass playing with her hair while she could have been waiting on us . Gave lazy teller $500 towards my credit card that was not due for three more days . Surprise got a $29 late charge. Talked to so foreigner on the phone and was told it can take up to five days for cash to be credited to an account. Rip offs .

• Z

  Zachary Podietz
  4

  The bankers here are really helpful, patient, and knowledgable

• R

  R. Eck
  2

  Charges account holders for money orders...