Citizens Bank Frankford Ave, Philadelphia

Citizens Bank Reviews

• C

  Colin Lucas
  1

  Went into the bank to close an account that I had with my parent that passed away. . Waited in line for around 40 minutes, to speak to the representative. When I spoke to said representative, they told me that I needed to be 21 to close an account or bring my other guardian. Henceforth being 19 I was not able to do so. I then brought my other guardian to the bank for them to tell me that I needed to go through the legal department first. He told me there was nothing he could do, and that he wasn't expecting me to bring a parent on the same day. This has been a total waste of my time, and I am very frustrated with your team for not being clear.

• R

  Robert Zanol
  5

  Great customer service which is what matters to me. I can have a checking and savings accounts at any bank, but it is the oeople skills that determine where i bank.

• C

  Coop215
  5

  Good service. Really nice branch. Clean.. I like going to this bank.

• B

  Brian DiCesare
  1

  If I could give negative stars I would. Absolutely the worst branch I’ve ever been to

• N

  Nicole Keen
  5

  I had a wonderful experience with the teller Frank! I recently had my wallet stolen and i needed to create a whole new bank account and reset everything i had set up. He was such a great help and got me back on track! He even called me the next day to reassure everything was set in place! I will definitely make this my forever citizens stop!

• C

  Coles
  1

  please get the outside atm fixed won't take cash and really needed to get money in my bank this morning

• G

  G S
  1

  Horrible. Went there, wouldn't let me in door, Ignorant manager,this is America, not a 3rd world country. I was mad, let down and,embarrassed the,way this citizens treated me,a loyal customer for 3 yrs. The manager woman was completely unprofessional. Look at the reviews on here. Everyone says same thing. Citizens don't care.

• J

  Jorden Hunter
  1

  Absolutely terrible. Have had nothing but problems with them and when you call to fix the problem they might have 1 out of 10 people your on the phone with actually help you. Don’t recommend this bank at all.

• C

  Cindy Coughlin
  5

  Love this bank! The tellers are so helpful and kind! Highly recommend! :)

• S

  Staci Rodriguez
  3

  Why do they have there ATM closed on weekends?! Like what if someone need money out ASAP..