Wells Fargo Bank Frankford Ave, Philadelphia

Wells Fargo Bank Reviews

• C

  Chante Brown
  1

  Worst branch ever. Sexrho Debra explicitly told me he did not have time to help me because he had a customer coming in 45 minutes and what I needed would take 30 to 45 minutes and he did not want to keep them waiting. I had to wait to be seen. He also tried to get me to snitch out the branch tellers for something he said they should not have been doing for the past 8 years. Maybe if we weren’t going back and forth about 8 years of miscellaneous tellers allegedly breaking the rules according to him and him trying to get us to point them out and we continuously refused we would have accomplished what I was told 1800 customer service representative I had to walk into the bank to do. I told him I’m not a snitch. I refused to snitch especially not believing multiple tellers on multiple occasions over 8 years would do the same thingBut since he was adamant about me snitching on his co workers, which I did not do, let’s see how he likes being snitched on. He is the reason I closed my account today

  Response from the owner

  Hi, Chante. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with more details about your interaction with this associate. I ask that you mention your review and Google username as well (no account numbers). -Nick, Wells Fargo HL Social

• L

  Lakita Graham
  1

  Bank tellers have an attitude problem, you would think it’s their money. And it’s always the females, I will keep coming to this branch cause they closed the other one. In closing I’ll say Wells Fargo of Mayfair is trash !!

  Response from the owner

  I'm disappointed to learn about your experience with the branch associates at this location, Lakita. Please tell me more about your concerns in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• a

  aqeel michael
  1

  Waited in the line more than 45min to get some because the manager had 1 person working as a teller, 4 people left because they couldn’t wait any longer

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• A

  Anna Defrancesco
  1

  This branch manager doesn't even speak good English. I would not recommend this bank at all. Had not a clue what he was talking about. I dont even know how this guy is a manager. Wells Fargo if this is how you set things up, I will not be setting my businesses up with you guys at all. WOW....

• V

  Valentina Olivares
  1

  Be careful! My credit card was cloned at this ATM location!!!

  Response from the owner

  I appreciate your feedback, Valentina. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• D

  Dre Williams
  1

  Worst branch I ever visited the teller make me wait over a hour to get my money out of my account.

  Response from the owner

  I'm sorry to learn about your experience at this location. Could you email me with more details about your interaction with the team member you mentioned? Please address it to [email protected], and be sure to mention your full name, phone number, Google username, and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. -Jessica, Wells Fargo HL Social

• K

  Kelvin Sanchez-Miranda
  5

  I’ve never really had a bad experience here yet. Not sure what everyone else is talking about but, the staff is very friendly and I was ALWAYS taken care of quickly, even when there was a lot of people. And I’ve been coming here for a year and some change now

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Kelvin. It’s wonderful to see that you’ve had such a positive experience. -Nick, Wells Fargo HL Social

• B

  Basystyy Roman
  1

  5 person in office don’t won’t work line too long

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• V

  Victor Mercado
  1

  Went to cash a check and they made me give them my personal bank card (not from Wells Fargo) I had to finger print my check and I was still charged for cashing a Wells Fargo check at Wells Fargo..

  Response from the owner

  I apologize for any frustration, Victor. Let me look into what happened. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thank you in advance. -Liz, Wells Fargo HL Social

• L

  Luong Vuong
  1

  The reception take forever to do their job on the drive thru. Do not go here if u need to drive thru.

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us in the drive-thru at this location, Luong. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Nick, Wells Fargo HL Social