Citizens Bank Western Ave, Albany

Citizens Bank Reviews

• J

  Joshua Reedy
  1

  Do not use the cash deposit feature of the ATM. I deposited 433 dollars and accidentally hit the "return all cash" button only for the ATM to make a grinding noise and declare that the "transaction cannot be processed." The ATM kept my money and nothing went into my account. After submitting a claim I was never given a claim number and told by a rude employee that I had to wait until Thursday for them to check the ATM and promptly hung up on. Called Thursday and was told the bank manager would call. She never called. I am close to closing my account and going elsewhere. This bank has essentially stolen my money and doesn't care to help return it, treating me like a nuisance every time I call.

• B

  Benjamin Villarreal
  1

  Terrible inconsistent ATM functionality. Seems like they are partly down half the times I go to the ATMs in the area. Hours of operation too limited and too many stacking fees. I wish I had never joined this bank when I moved here.

• A

  Arlene Steeley
  1

  First time in that branch and they lost a check i loose 30 dollers they dont care

• S

  Shannondoah Dunham
  1

  Citizens bank sucks in general. Always a hold on checks. It’s getting frustrating. Worst bank I’ve ever had. Definitely finding a new one!

• A

  Avi Newman
  5

  Always a good experience. Very friendly and helpful.

• A

  Andrew O Toole
  4

  Full Service Bank with ATM lobby and drive thru.