Citi 31st St, Queens

Citi Reviews

• J

  J Kapagerides
  1

  Very bad support and info over the phone and in person, clerks don't know the directories and procedure, waisted my time and they said I can't open an account. Sad.

• L

  Lucio Iorfida
  4

  I needed to take care of one of my accounts at the bank that was labelled "inactive". I mentioned that I wanted to maintain this account "active" to the Citibank worker. I showed her the letter I received. Without even reading the letter, she told me I had to do it via mail. I told her to read the letter. I was right. Then she gave me the excuse that her printer was not working properly for the paperwork that needed to be completed. I asked to speak with the manager. Once he got involved everything went smoothly. Draw your conclusions from my story.

• J

  Jasmine Singh
  1

  I had an account money came up missing my account was placed on hold than over a year later they forced my stimulus check in held that too I finally after hours of calls n trips to branches was issued a bank check for account closure. The bank manager said retake to a check cashing place I went to several drove miles nope no o e would cash it so.being the issuing bank why won’t they honor their own check?

• W

  Wael Eldin
  1

  Xponia pola malakes! DON'T GO THERE!!! I WALKED IN TO WITHDRAW SOME MONEY FROM MY BANK ACCOUNT. FOUND A TELLER WHOSE NAME IS MOHAIMEN KABIR IN FULL FIGHTING MODE WITH A FEMALE CUSTOMER WHO WAS TELLING HIM THAT HE'S NOT RESPECTFUL TO HER. I WITNESSED HIM BEING SO VILE TO HER. I TOLD HIM TO STOP BEING DISRESPECTFUL AND JUST ADDRESS THE CUSTOMER'S BANKING NEEDS. HE TOLD ME TO MIND MY OWN BUSINESS AND THREATENS IF I "SAY A WORD, I WILL GET KICKED OUT OF HIS BANK". I SAID THIS IS A FREE COUNTRY AND I AM ENTITLED TO EXPRESS MYSELF FREELY HERE. HE SAID YOU WILL NOT BE SERVED AT HIS BRANCH AND WENT TO EVERY TELLER TO POINT AT ME FROM BEHIND THE WINDOWS. I TOOK MY PHONE OUT TO RECORD HIM ON VIDEO SERVING OTHER CUSTOMERS AND SKIPPING MY ALTHOUGH I WAS AT HIS WINDOW. HI BOSS AND BRANCH MANAGER ANTONITSA GEORGIOU CAME OUT YELLING AT ME AND TRIED TO TAKE MY PHONE OR KNOCKED OFF TO THE GROUND. I CALLED THE COPS AND HE WENT OUT ONTO THE FLOOR TO SERVE OTHER CUSTOMERS. I NEVER WITHDREW MY MONEY AND I CAN'T EVEN GO BACK TO THAT BRANCH BECAUSE OF THIS INCIDENT. PLEASE CHECK THE PHOTOS AND VIDEOS.

• S

  Serine Mkrtchyan
  3

  Dismissive attitude poorly hidden with false smiles and politeness. Rep was helpful, but attitude was as he was doing a favor to me. I had an impression that he didn't even listen to me carefully. After explaining my situation, he still asked if I want to open an account type with cashback that I wanted, "do you still want to try it?'" even though I certainly said I wanted that way. I felt like I was some poor beggar asking them for help and they were just doing me a favor though I wasn't representative of their favorite rich clientele. I was thinking to keep the account after I will move in a couple of years to another state, get a great job, but I think I will close the account as soon as I finish my college. I assume it is the bank itself too, not customer friendly. Customer service sucks in New York in general, but it shouldn't be a case in a bank, bank employees usually are very pleasant and professional with customers.

• R

  Rachel Quirky
  1

  Poor experience. The bank rep was not at all helpful in setting a block on a post dated check. She stated that “you cant do that” even though you absolutely can. The jerk lied right to my face. So i called the citi help line and got everything squared away in minutes. I hope this location turns into a froyo shop.

• T

  Timothy Hutto
  1

  The staff has poor knowledge of the Uniform Commercial Code and failed to honor a check drawn from an account at their bank with out sufficient explanation beyond saying "No we don't want to do that and we refuse you service." Please do yourself a favor and bank at another location in spite of the inconvenience.

• K

  Kat Philos
  1

  Being a Citigold client I would’ve at least a “hello how may I help you “ This location is the worse Rude employees Long waits with no acknowledgement

• M

  Melanie Yates
  1

  Fyi on saturdays these guys are open til 2, not 3pm as it says above.. Just wanted to save the good people of astoria the inconvenience :)

• S

  Sandra Tendilla
  2

  Customer service takes too long about one hour to wait for representatives