Citadel Credit Union Pottstown Pike, Chester Springs

Citadel Credit Union Reviews

• D

  Douglas Amtsfield
  1

  I recommend using another Credit Union. Citadel Credit Union does not participate in the local ATM system. To withdrawal money from your account you must go to a branch office or selected drug store. WAWA has fee free ATMs, they don't charge for withdraws but Citadel does. This is very inconvenient and costly.

  Response from the owner

  Douglas, we're so sorry if this has been your experience with us so far, but we'd love to have the opportunity to turn that around. Please send us a private message with your contact info and someone will reach out to you directly.

• A

  ARMEN
  5

  I bank with 4 other banks and they don't even compare to citadel. Citadel is the best bank (credit union) period. I love the attention to customers when I walk in, I love the free cashier check they offer (1 a month), I love their overall energy. The cashiers are super friendly and happy to answer all my questions. Unlike other banks that are motivated by greed, Citadel actually serves it's community. I do not represent Citadel. I’m simply giving credit where credit is due.

  Response from the owner

  Thank you for choosing Citadel, Armen. We appreciate you taking the time to leave a review. We’re happy to hear about your experiences in our Eagle branch. We will be sure to pass the message along to the staff.

• K

  Kyle Smith
  1

  Replacing people with machines is not cool. I honestly prefered to talk with someone when transfering money. If i didnt i would just do online banking. Poor form citadel. You’ve motivated me to settle my account and move to another bank that has better human resource managment. Losing a 15 year customer here

  Response from the owner

  Hi Kyle, thank you for taking the time to provide feedback. We’re sorry to hear about your experience at our Chester Springs location. Citadel Express Banking was installed to add convenience to our members when they are on-the-go. Our staff is always available to assist with transfers. If you are willing, we’d like to discuss the matter further so we can work to make improvements. Please give our Director, Fallon, a call at 610-666-0191 ext. 3645 at your earliest convenience.

• h

  halevy online
  5

  Very friendly. Easy to work with. GREAT customer waiting area plus a beautiful facility.

• J

  Jim Miller
  5

  The staff at this branch is wonderful

  Response from the owner

  Thank you for the kind words and your 5-Star Review! We look forward to your next visit!

• S

  Stephanie
  1

  Poor website info - NO fax number listed!!!!!!

  Response from the owner

  Hi, Stephanie. Thank you for bringing that to our attention. We take all feedback seriously so we appreciate your comment and will share it with our team. If you have any suggestions in the future please feel free to send us a direct message on Facebook, Twitter or Instagram.