CHROME Federal Credit Union Wexford Bayne Rd, Sewickley

CHROME Federal Credit Union Reviews

• s

  shannon evans
  5

  This is an outstanding credit union! I have no complaints at all! We are treated like family and love that we can trust the sound financial advice shared to us each visit. The staff consistently have a positive attitude and are always willing to help us to best navigate the finances in our life.

  Response from the owner

  Hi Shannon. Thank you for your kinds words. We sincerely appreciate them. We strive to make sure your banking experience with CHROME FCU is exceptional. Thanks for letting us know we are meeting your expectations.

• A

  Amanda Townsend
  2

  My grandfather has been an account holder since 1948!! He was recently denied for a loan because he hasnt used his credit in 10 years! Never had a negative balance, an overdraw, bounced check..nothing negative... But because he hasn't needed to use any type of credit in so long he's denied for a loan. Absolutely ridiculous. Whats the point of doing well with finances just to be punished when its needed the most! I wanted him to change banks but because hes been with this bank so long he doesnt want to do that.. Sad how customers are repayed for their loyalty.

  Response from the owner

  Hello Amanda! We are sorry to hear that your grandfather had a negative experience. We would like the opportunity to review this situation. Please reach out to me directly so I can obtain some additional information. My email address is [email protected] or you can call (724) 228-2030 ext 825.

• L

  L.J. Berger
  1

  Since Chrome took over, one of two of my direct deposits NEVER shows up unless I call. I've been told on several occasions 'we're so sorry this is happening, we're going to make sure this never happens again'. WELL...it continues to happen every single pay day. So....I called AGAIN this morning, and I'm waiting once again for this direct deposit to show up. This is my last time. Once it shows, I'm done with Chrome FCU. All direct deposits are being 'directed' elsewhere.

  Response from the owner

  This is does not meet the level of service we aim to provide our members. I just informed top management of this issue. We attempted to find your contact information in your system to reach you but were unable to locate it under, "L.J. Berger". If you would please email [email protected], a manager will be in touch immediately. Sincerely, I am really sorry this occurred. - Matthew

• J

  James millen
  1

  The staff is very unfriendly, and the manager there 'Jen' does not represent the company very well. When a complaint is filed with her she immediately sticks up for the employee instead of taking the feedback to correct the situation. I am very happy we no longer back with them. Glad we have options and glad there people out there who actually do try to help customers instead of passing the blame

• N

  Nathaniel Kelly
  5

  Getting an account through them was very easy and my rep Brianna Eberhart was very helpful through the whole process.

  Response from the owner

  We're glad Brianna was able to make the process simple and easy for you. We agree she's outstanding to work with!

• R

  Robandnichelle Young
  2

  I hate the service now that they have merged with chrome... Most times they can't find my account and I end up having to do be to the branch which is now in wexford pa, quite a distance from my residence.

• a

  alfred mcwilson
  5

  I like the whole experience of being a member

  Response from the owner

  It is our pleasure to be your preferred financial institution. Thank you for your membership Alfred!