CheckSmart Parsons Ave, Columbus

CheckSmart Reviews

• L

  Land Surfer
  1

  They'll treat you suspect even if there is nothing suspicious about you. Don't go here, just go to the bank whose check you are cashing.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• J

  J J
  4

  I've been going to this location for 4 years now every Friday occasionally there is a new employee with a bad attitude they never last for the most part the employees there are polite and friendly the Manger will go out of her way to help you in any way she can.

  Response from the owner

  Thank you for the Review! Hope to see you again soon at CheckSmart!

• C

  Charles W Reichenbach
  1

  The supervisor waited until after I had signed a check to tell me that she couldn't cash it because it was more than a month old. But because she waited until after I signed it now I can't get it cashed anywhere because I signed it beforehand. Now I'm stuck with a check that I can't cash and I can't make my rent on time because of it. You would think a supervised would be competent enough to check something like that before having the person sign it.

  Response from the owner

  Thanks for taking the time to send a review. We would like the opportunity to address your concerns. Please feel free reach out to our customer service team at 1-855-920-9800 to discuss your experience.

• D

  Dacia McDonald
  5

  I had to visit checksmart on Parsons do to insightcards being extremely rude because they didn't issue me a new card after the expiration of my card?, on an account I had with them for 7 years. I was frustrated when I got to checksmart at 1255 parsons ave is where I was helped by FRANCESCA R. She made sure everything was taking care of. She was so patient empathetic and concerned for the way I felt!! Thank you so much! You made my day so much better!!! Checksmart, FRANCESCA R. Was a great choice!!! Thank you so much!!

  Response from the owner

  Thanks for taking the time to review CheckSmart. We appreciate your business and look forward to seeing you again soon.

• E

  Erica Houston
  5

  I went in there this morning because my money was going to the wrong card. She said they was suppose to switch the old card to the new 1 I got. That didn't happen at all. She took good care of me even though she was on the phone for 15 minutes to try to figure out what was going on. With all that being said and done she went above and beyond to make sure my direct deposit will go where it should . Whoever she was talking to also said she'll make sure everything will be ok If I had to give stars they both will get a 10+ Thanks ladies

• K

  Katherine Gaskins
  1

  BE VERY CAREFUL! BEWARE OF IVY FINANCIAL!! DON'T TRUST SMARTCHECK OR IVY. I have used CheckSmart for emergencies over the past 6 years. Once, I paid back the loan so fast that I wasn't charged any interest (due to the 3-day rescission law). I always paid my loans back on time. There is a CheckSmart record of this. I haven't been there for a couple of years. CheckSmart had a good way of dealing with its customers prior to recent changes in check-cashing/advance-loaning state regulatory law. Even though their rates were exorbitant, they made it affordable, without to much penalty. So, you were going to pay a $55 fee if you did not return the money in a month. That was only required once by me. They now offer lines of credit through Ivy Financial instead of loans. DO NOT BORROW FROM IVY FINANCIAL AND DO NOT TRUST WHAT THE SMARTCHECK TELLERS TELL YOU ABOUT HOW YOU MUST PAY BACK YOUR MONEY. I was told that I was given a $200 line of credit for one year. The young woman teller told me that it was best to pay off the interest each month - which she said would "be around $8.00" - and pay the entire balance due at the end of the year, otherwise you risk incurring a $175 fee for early closure. This was perfect for my present situation and I planned to pay interest only for the next couple of months. Instead, when I went in to pay the first interest payment (before it was due), I discovered that it was pointless to pay the interest only. I am now told that borrowers have to pay off the entire loan amount no later than 1 month after they have borrowed the money. They said it was pointless for them to accept my "interest" payment, since Ivy was going to go into my account and take out the complete sum on the first payment due date. The teller disagreed that she had misinformed me. CheckSmart and their staff have left me in a very dire position. Very dire. They have ruined my financial survivability and caused me to owe $375 plus interest ($200 + $175 penalty + interest) when my situation is very fragile, at this particular moment, financially. I would have not taken out a loan had I known the full return was required in only one month, upon pain of this heavy, immediate penalty. I have no recourse. Be careful and don't let this happen to you. Katherine Gaskins 06-19-2020

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• M

  Muffin Williams
  1

  The staff is very rude i go in there to apply for a loan I hand the lady my id and my banking info so then she informed to me that she needed more stuff from my bank so im like ok im gonna go to my bank to get the other paperwork, so then I ask her for my id and she says did you give it to me and Im like yes I did. She then calls me a liar and stats I never gave her my id so i ask her to review the cameras because I know what I gave her,so the district manager literally only spends 2 minutes and says she all you gave her was papers. I tell her no I didn't. Now mind you the lady walked away down the the row and everything but not one time did she go down there and check all they did was check the printers and the desk where I was. So then I ask for corporate number and call them they inform me that there is nothing they can do yes im mad because what can you do without a id. Freedom is very rude her customer service skills suck everytime I come in here she has an attitude and I'm really contacting legal aid about this and when its found either their going to call me or they will throw it away like they never found it. But we will get to the bottom of this because they will be able to review the cameras and when they see I wasnt lying I will sue check smart.

• D

  Devin Steele
  1

  The people who work here are rude. Telling me they don’t have enough cash in their drawer to cash my check. So I called the Delaware location and they said they’ll handle it for me. Bad attitudes and bad service.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• A

  Anthony Lynn
  5

  Thank you Francesca you been a helpful cashier she told me about 3 different things in there that would be helpful in my life I would be back next week too see if I can fix my credit up thank u francesca

  Response from the owner

  Thanks for taking the time to review CheckSmart. We appreciate your business and look forward to seeing you again soon.

• J

  John Aldridge
  5

  I have a 5 star review of this place personally, I had great customer service even though I had to go back several times because they needed specific info to be able to help me get a loan, they did there very best and I highly recommend them just be ware you will need a lot of info so call first and try to get a heads up on what's needed for a loan. Thanks to the staff.