CheckSmart E Main St, Plainfield

CheckSmart Reviews

• K

  Kimberley Hill
  5

  I’ve been a return customer for a few years now and I’ve always had wonderful experiences with every single person there. Mandy and Terri are awesome and I always walk away feeling better. There’s several new ladies working there as well and they’re sweet as can be! Thank you for treating me so good every time! Always a positive experience.

  Response from the owner

  Thank you for the Review! Hope to see you again soon at CheckSmart!

• B

  Beth Kreber
  1

  I don’t expect much from predatory lending companies but this one doesn’t even meet that low bar. From check fraud, to lying to government agencies to laughing in customers faces, I don’t think they could do much worse. I was a customer of Check Into Cash for years with no problems other than the obvious - a corporation taking advantage of poor people in bad situations. Was forced to deal with these monsters when CIC closed. On a positive note, I’ll die cold & homeless before I’ll deal with this company again.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• T

  Taylor Fox
  1

  My mom went in there to cash a rather large check, she brought all the needed identification, and was talked down to. The manager asked “who even gave you this much money” and other unprofessional questions. I could not believe her despicable behavior. It is not her job nor business to ask those questions. Her job is to verify identity (which my mom had) and cash the check not interrogate.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• C

  Christina O'Conner
  5

  Everyone there has just always been very polite and makes me feel comfortable. They doesn’t make me feel like I am just a number they make me feel very welcome and happy to see me. They asked me how my day is they’re just very wonderful people to work with.

  Response from the owner

  Thank you for the Review! Customer experience and satisfaction at CheckSmart is our priority. Thank you for noticing the hard work we put into servicing valued customers like you. We look forward to seeing you again.

• A

  Adam Cagle
  1

  Went with them over a year ago. Paid my dues and today I get a call saying I owe them $25. I'm just now hearing about this after a FULL YEAR. If there was a fee in limbo why wait a full year to tell me. My advice stay far away as this place is super shady. Just called their customer care line as instructed and was told that they dont have to tell you about any fees they instate after a loan is paid.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• J

  Judy Pruett
  1

  One day late sent my check to the bank send it to my old bank that was closed even though I give them bank statements from the right bank every time I took out a loan they want me to pay the fee for their mistake no way

• C

  Chris Hill
  1

  Funny enough the hardest part is simply paying a loan back. Always a hassle, and nearly every employee I've interacted with has a poor attitude. Will not return.

• B

  Bob John
  5

  Great customer service, with new management. Very fast and efficient with doing their jobs.

• G

  Gabriela Cabrera
  5

  Great customer service and very helpful

  Response from the owner

  Thank you for your feedback! Your shared comments are appreciated. If there is anything else we can do to make your experience better, please let us know. Thanks again for choosing CheckSmart!