Checkmate S College Ave, Fort Collins

Checkmate Reviews

• C

  Christie Combs
  4

  The act of receiving the loan in person was the easiest part! The service was great and it was very simple to obtain! We are 5 months into having a loan and coming up on last payment and the website we realize is absolutely horrible. How safe is my data really being in Check Mates hands? We tried making accounts only for the site to not be working correctly, then when the site was working today I input the wrong email address. When attempting to contact anyone to assist, even in corporate there is no one to be found. No real time assistance for anyone let alone technical issues. The only way to reach anyone would be to call the physical location which they are letting go to voicemail each time or to email the contact us which I'm still awaiting a reply from my inquiry from yesterday. Very frustrated with usability and ability to resolve issues at all let alone in a timely manner. Will not be using this service again and instead do more research and find one that hopefully has a better UI.

• R

  Robert Francis Spurling
  5

  I have been a loyal customer for several years - continuously. I have always been treated with respect and curticy. The staff is professional and friendly. The fastest way in town to get a loan.

  Response from the owner

  Hi Robert, thank you so much for your 5 star review! We appreciate you being a long time customer, and appreciate you taking the time to write us this review. Have a good day!

• T

  Tom Johnson
  1

  The staff in there did not give me all the information I needed! She said if I came down and took my wife's name off my account that my wife could apply for a loan so I did that and then she said that she could not apply for a loan and tell the other loan was paid off she needed to give me all the information before I drove across town for nothing! All those ladies in there just sit around and eat all day anyway

  Response from the owner

  Thank you for letting us know about your recent experience with Checkmate. I apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide a consistent and reliable experience for all of our customers. Your comment has been reviewed by management and will be used appropriately. I ask that you consider giving us another opportunity to serve you in the future and sincerely appreciate your feedback.

• M

  Mike 503
  4

  Gave me plenty of time to payback. I got to keep my low rent place because of Checkmate. Easy, fast, and with clear agreements.

• S

  Shena Masters
  1

  These chics need to quit their job if they hate it so much instead of be rude to customers. I was waiting my turn and walked out before i could be helped they were so rude with the customer in front of me.

  Response from the owner

  Hi, we apologize for your experience and would like to ask if you could please contact us at [email protected]. We would be happy to get back to you and address any concerns that you have.

• S

  Steve Holcomb
  5

  This is the best loan company I have had the pleasure to work with. The interest rates are way lower than any previous company Ive done business with.

• N

  Nick Fitch
  5

  They've always been able to help me when I've needed it and its usually a really quick process.

  Response from the owner

  Thank you so much for your review!

• N

  Nikki Montoya
  5

  April was so helpful and very professional. I will definitely recommend this place.

  Response from the owner

  Thank you so much for your review! We appreciate you taking the time to write us a review and to personally recognize one of our employees. Have a great day!

• G

  Ganya
  1

  I hated it. Lady was rude. Slow service.

• A

  Ana Perez
  5

  Nice, fast, and plenty of time to payback.