Check `n Go W Broadway, Council Bluffs

Check `n Go Reviews

• I

  Ismael Cisse
  1

  I used to go to another location but they closed, I never had a single issue. This location if they don't want to do business with you, they will tell you there is an error on the system and there is nothing you can do about it, not for other customers just me. I filed a complain with the company they told me they fixed the issue. I went back a month later but they said there is an error on the system again and there is nothing I can do. I provided every single document, they even asked me for my work ID! You will get way better service next door ! Ps: I was not rude, dress inappropriately...

  Response from the owner

  Ismael, please accept our sincerest apology for your recent experience. We take feedback like yours very seriously. Our goal is to provide every customer with the best experience possible and your feedback helps us do so. If you would like to discuss in further detail, please visit www.checkngo.com/feedback where we will be more than happy to assist you.

• T

  Tiffany Smith
  5

  Marcia was so genuine and explained everything so well. My first time ever postdating and she made it so easy. Friendly as can be aswell. I work for a HUGE insurance company that offers the best customer service so I expect the best anywhere I go and she just delivered that. she made it professional and personal, you can't beat that. HIGHLY recommend using this company and the best experience with Marcia, amazing store manager!

  Response from the owner

  We are happy our W Broadway location is meeting your expectations Tiffany! Thank you for being a valued Check ‘n Go customer and remember you can participate in our Refer-a-Friend program where you can earn a chance to win $500. You canit https://www.checkngo.com/refer-a-friend/ for more details.

• T

  Taylor Mckeighan
  5

  Customer Service here is beyond awesome. Marcia the store Manager is awesome and is very nice and polite to all customers. I've been going here for over a year and I honestly wouldn't go anywhere else. They offer the best hands down! These girls deserve a 5 Star no doubt about it.

  Response from the owner

  We appreciate the wonderful compliments you shared with us regarding your recent Check 'n Go experience.

• J

  Jeremy Miller
  1

  I've had a long, happy relationship with this location..... until recently. What changed? Our favorite worker Marcia quit working there! She excelled at customer service, was always happy to see everybody, and was super speedy. It was always a pleasure doing business with her. Then, she quit. Today I walked in there to find a rude blonde lady with no name tag and an even ruder guy still stuck in the 70's with brown hair down to his shoulders and no name tag either. So, because of Covid, there's only two people allowed in the store at a time. Knowing this, I poked my head in the door because the windows were tinted and I couldn't tell if there were two customers in there or not. The blonde lady with the 90's haircut bellowed at me in a police officer tone, "I'm going to have to have you stand outside". You could tell she didn't care if you were a customer or not from here on out. The stuck in the 70's guy was soooo slow processing his two customers. I waited 40 minutes, the majority of that time out in the sun. Marcie would've had me in there in 10 minutes, but she was actually good at her job. In the meanwhile, the blonde lady with the 90's hairdo kept bellowing out to people to stand outside to anyone who dared open the door, quite rudely, hoping I presume they wouldn't come back to the store. I finally got up there, and the 70's dude asks for a paystub. I told him that I provided one last time, and they don't generally ask every time I come in. He says, "Well, one is due. Nothing I can do about that", completely unconcerned in his tone with my situation. I say, "So I have to go drive and get a paystub, and wait in line again another 40 minutes?" Now, this is where he had a choice to provide, for the first time since I entered his store, some semblance of customer service. He has options. He can say, "Well, we will see about getting you up here a little faster next time", with a genuine smile on his face, or something like that. Instead, with a bit of a laugh on his face he says something along the lines of, "Well if you want a loan you do!" So disappointing. I then ask what happened to Marcia. He informs me that she no longer works there, and I say, "Well, if that's the case I won't be coming back here again". Still smiling and completely unconcerned with my status as a customer, he says, "Sounds good". I'm not a perfect person. This guy's rudeness got under my skin and I finally told him to F-off as I was walking away. He says in a happy sing song sarcastic voice, "You too!". You can imagine it was all downhill from there. I don't know what happened to this place. I wanted to leave a good review. As it stands, I won't be returning there at all.

• A

  Angela
  5

  Customer Service is beyond Great. I appreciate Marcia the store Manager and Terra for taking the time for helping me resolve an issue. These ladies are wonderful. I most definitely will be back to this location and will be referring everyone I know. Thanks again for all your help ladies. 💯

  Response from the owner

  Thank you so much for the wonderful recommendation, Angela. We appreciate your business at Check 'n Go and look forward to your next visit.

• R

  Ronald Harvey
  5

  Marcia and all the employees at this location has been nothing but fantastic people and made my experience here enjoyable and will continue to come back doing business with them again. Wonderful service and people .

  Response from the owner

  Thank you for the awesome review. We work hard to meet expectations like yours.

• B

  Bentsagod GD
  5

  I had the pleasure of working with Terra Mortensen. She was very kind and patient with me. She helped me have a great, fast experience and I will definitely use you guys again.

  Response from the owner

  We love hearing how awesome our Check 'n Go staff is! Thank you, Brittany!

• B

  Bobbi & Mike Dragon
  5

  Marcia is AMAZING! Always kind and never in a bad mood. She is amazing and U look forward to coming in!

  Response from the owner

  Thank you, Bobbi and Mike! Check 'n Go enjoys hearing how amazing our Check 'n Go associates are!

• S

  Sandra Johnson
  5

  Great Staff! Came in and it was busy but you those ladies still got to me in a timely manner! Very polite. I would recommend this store over any other check n go!!

  Response from the owner

  We appreciate the wonderful compliments you shared with us regarding your recent Check 'n Go experience. We are very happy our associates were on top of everything you needed. Thank you for your continued business with Check 'n Go.

• R

  Robin Moreland
  5

  Marcia is one of the nicest customer service teps I've encountered in many years! We need more people like her in this world.

  Response from the owner

  Awesome to hear how Marcia provided great customer service while helping with your financial needs!