Chase Bank E St, Washougal

Chase Bank Reviews

• S

  Shuping Chen
  1

  I opened a Chase business account a few years ago and kept the minimum balance at just over $1500 and never used it. Yesterday I noticed I was charged $15 service fee monthly since last year. I called customer service yesterday and was told the service fee kicked in because Chase raised minimum balance requirement from $1500 to $2000. After I explained that I never received the notice of the change, customer service said that all the service fees could be refunded except they can only go back three months ago. I need to contact Chase branch to reverse all the charges earlier. Today I called chase at Washougal. Carol Lackey was very rude and said it's my responsibility of watching the minimum balance required and without looking at the transactions she believes that I was charged because I didn't meet the minimum balance requirement of $1500, which is not true. I said even you believe the minimum requirement is $1500, how do you expect me to know it now becomes $2000. She said she didn't know what is minimum balance requirement is because she is the manager, not a banker. She couldn't do anything with it except refunding $15. I don't want to judge people. I just want to share my experience with public to let other people do their own judgement.

• J

  Joe Cee
  5

  Chelsea was a huge help and a sweetheart. She spent almost two hours with me trying to fix a messed up wire transfer on a Saturday afternoon and did wind up getting it fixed. Awesome customer service!

• A

  Andrew Mason
  3

  Excellent customer service, staff is top notch. This locations ATM is terrible and constantly out-of-service.

• G

  Greg Allen
  5

  Was pleasantly surprised by the great service from the employees at this Chase bank. Friendly, helpful, quick!

• T

  Traci Kosaki
  1

  They won’t cash their own checks. Not helpful to even call their customers to verify check. Do not take a check from chase!