Chase Bank E Carmel Dr, Carmel

Chase Bank Reviews

• M

  Megan Buchanan
  5

  Ozzy Yesinnar assisted my significant other and I last week because we were opening a joint account. We were on a time crunch due to my boyfriends lunch break and Ozzy was very considerate of that and got us in and out in under 30 minutes. I had my own personal, existing checkings and savings accounts that were college accounts and when you have a college account through Chase, the monthly fees are waived on those accounts. I had set my graduation date for college to be 2020, but my graduation date got pushed back to 2022 due to circumstances, so Ozzy suggested I close my existing accounts and open new ones with the new graduation date so that I wouldn’t have to start paying the monthly fees on my accounts this year. This was very helpful considering I’m still on a budget as a college student. He also linked my current debit card to my new checking account I was opening so I didn’t have to wait for a new one in the mail which was super convenient! A few days after I had met with Ozzy, I was having issues on my end with my old accounts not closing and when I contacted Ozzy, he took care of it right away and followed up with me via email and a phone call when they were officially closed. If you are ever going to this Chase location, definitely ask for Ozzy!

• J

  John Lenig
  1

  DO NOT BANK WITH CHASE BANK! I opened a checking and a savings account on September 2nd and deposited money into both accounts. I also gave my employer the information to deposit my paycheck into these accounts. I have not even received the debit card for this account and they have already locked my account for “suspicious activity”. I will now have to wait for them to mail me a check for the money I deposited plus I will now have to wait for my paycheck to be mailed to me as well. When I asked what kind of suspicious activity happened that caused this, they couldn’t tell me. This company is a joke. This is the second time they’ve done this to me.

• J

  Jacob Griffin
  5

  My sister and I needed a notary and the lady that took care of us was very kind and helpful, despite how busy the branch was and how many people were asking her for help.

• A

  Andrea Selak
  1

  Terrible customer service by the very rude and unprofessional Branch Manager. I have a business account and a personal account and was contemplating on switching banks because of the experience. It is very sad that he is supposedly a leader of the branch and his customer service skills are below the minimum. Would not recommend the branch.

• A

  Audie Hearion
  1

  I have banked with Chase for a long time and this location makes me glad Chase offers atm and mobile check deposit. I have been here a couple of times at this location and each time I wish I could get my 15 minutes back.

• G

  George Wright
  5

  Always greeted when walking in the door. Staff is friendly and helpful. Even the waits to sit down with a banker are short lived.

• P

  Pat Higgins
  1

  Awful customer service from Tellers and Managers. Would recommend any other bank over Chase.

• R

  Rob Eyler
  5

  Ozzy Braf and the entire team are amazing. Great at helping navigate complex issues. Keep it up!

• A

  Ann Tay
  1

  Bad experience. Chase did not care about the issue I was having with their service, and provided me no help.

• A

  Austin Woodruff
  5

  I love this location. We could use an additional outdoor ATM.