Chase Bank E Broad St, Westfield

Chase Bank Reviews

• S

  Sarah Beth Andrews
  1

  On Friday I went to this branch to open up a savings account and deposit a check. There was no one available to help and I was told I would have to make an appointment. Fine. A teller made an appointment for me for the following day at noon and was told the name of the person I would be working with. When I arrived Saturday for my appointment the person I had been assigned to was not even working and once again no was available. All they said was they didn’t know why I was assigned to that person and did not offer an apology or a solution. This was the worst customer service I’ve ever experienced at a bank and I’ll gladly be taking my business somewhere else.

• S

  Sheldon Gertel
  5

  I experienced fantastic customer service today, 10/26/2021, at this branch. Camilo Gomez assisted me in opening up a new account. He was creative and aggressive in putting me in the best position possible to make my money grow. He thought outside-the-box and efficiently answered all of my questions. In addition, the teller Chloe was probably the hardest working teller I've seen in 30 years of banking. I thought she had 4 arms and 3 legs she was working so hard today. Give that girl a raise Chase Bank!!

• B

  Brian LaBau
  1

  Very unresponsive location, rarely if ever answers the phone. Hard to set up a face to face meeting . No matter what amount of money you have invested at this location it will not change the service or the urgency.

• e

  excession125
  1

  Spoiler alert: they don't want your business. Wanted to open an account, but you need an appointment. They don't have appointments available, so just go somewhere else. Nasty uninterested staff.

• R

  Rajib Sarkar
  1

  Very rude people. Does not treat clients nicely. I have been to other locations and they are great.

• d

  d w
  1

  Scheduled an appointment with Lynn, mortgage advisor, over the phone. When arrived on appointed time I did learn that she is not even in that location on that day. Was offered to go to another branch later..... Unprofessional. My time and trust got lost.

• T

  Tanya Torres
  5

  Nancy assisted with opening a teen account for my son. She spent a lot of time with us, walking us through each step and explained everything thoroughly to my son.

• J

  Julie Allyn
  1

  Called 5x over the course of 2 hours, finally on the 5th try someone answered. I simply wanted to confirm their hours of operation; they don’t even have a voicemail which indicates what that would be.

• D

  Diana Dobosiewicz
  1

  Never answer their phone and when they do, no ones responds to messages left

• J

  Joel Alfonso
  1

  Serious customer service issues here , only one banker , had an emergency but the only one was occupied , just terrible branch .