Chase Bank W Chandler Heights Rd, Chandler

Chase Bank Reviews

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  Kristin
  1

  HEED to the reviews. Went to get a document notarized a few days ago, it is by appointment only which I did not know, apparently I got lucky to be seen within 15 mins, and the notary Adrienne Borchers made a mistake when writing out my name (with enough proof in her face she was error-free), but she didn't seem at all interested, it was rushed. I caught the error when walking out and gave the document back to her as she left her desk informing her of the mistake. Insouciantly, she says "oh it really shouldn't make any difference" then rushing me back to her desk, and her rectifying the mistake was to draw a long line through my misspelled first name and last name with her initials above. I'm not a notary so if it wasn't a big deal to her, I had the idea that maybe she knew by experience that all will be well, so I walked out. What should have been a smooth one-time transaction regarding this document, I find myself overworking to find ways to get the document validated. Ultimately defeated, just now I had to PURCHASE another copy of this document, and wait for 7-10 days until it gets back to me in the mail and then having to redo events that will start with finding a competent notary then making another very long trip to get the document hand-delivered. When purchasing a copy, the rep was astounded by the inadequacy and commenting "The notary knows better! This [document] is important enough that we'd scrutinize it, there's no excuses for that woman's poor skills..." Meanwhile my property sits in someone else's hands that should've been theirs to own in one take. Your actions are careless and reckless Adrienne Borchers, and it's costing 𝗺𝗲! To the public, make sure notary services here are babysat then thoroughly inspected after.

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  Kyle Curtis
  1

  I am disappointed with very poor customer service at this location. I am a fairly new Chase Bank customer (not usually a fan of large corporate banks, but selected the bank a year ago because of location, when the grocery stores stopped giving cash back without a fee). I went in today to the Chandler location at 9:15 with a simple document that needed my signature Notarized. The teller went to see if the officer was available to notarize, and came back and told me that she had an appointment coming in soon. I looked around and not seeing anyone else waiting in the lobby, indicated that notarizing my signature would not take much time, but was told that the officer didn't want to make the other person that had an appointment wait. I indicated how I had tried to make an appointment, but could not get through to a "real person" at the branch. Yes, he said, we don't always answer the phone, if we are busy. Then how can I make an appointment if they don't answer the phone? It was now 9:19am, and I took note that the other "appointment" still had not arrived. As I walked out, I thought in that 4 or 5 minutes, my request could have been met, and I would have been a satisfied customer. I then waited in the parking lot for the next 10 minutes, searching on my phone for another nearby Notary, and noticed that in that 10 minutes, not one other customer entered the branch! So, because of this employee's obvious lack of interest in taking care of me, my attitude of mere satisfaction towards this bank has changed into a sincere dislike based on the service level of the bank. Would I recommend this bank to anyone? Absolutely not! With an electronic and on-line banking environment, I don't necessarily need a real person banker, but for the small number of times I do, I would like to be confident that someone is willing to assist me. I am a 35 year veteran in the banking industry, and always made sure that our employees knew that without our customers, we didn't need employees. Perhaps these Chase bankers should consider this as well. Anyway, I went down the street to the locally owned postage/mail/packaging store, and was warmly greeted and in and out in less than 5 minutes.

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  Tasha Daniels
  1

  This location offers the worst customer service ever. They don't care to greet their customers nor make them feel welcome. a rep literally got an attitude because she was asked to assist me. She decline to assist and made me wait and didn't even bother to acknowledge I was waiting. The tellers don't even ask how are you or say how can I help you, they just look at you like what do you want? Worst Branch ever

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  prime enterprise
  1

  Worst customer service ever. Very very very disgustingly rude. We went in to open an account and were suprised with the way we were treated. Rasict rasict rasict. I bank with arizona bank and trust and honestly chase should learn a few things from there. Not only the personal banker was rude and rasict she was treating us like criminals.. we just wanted to open an account.

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  Kyle Cappo
  1

  PLEASE BEWARE OF ELDER ABUSE AT THIS BRANCH LOCATED AT 228 CHANDLER HEIGHTS RD IN CHANDLER ARIZONA BECAUSE THEY WILL STEAL YOUR MONEY. On Friday, May 15, 2015, My 88 year old Mother, who lives on a tight budget, cashed a check for $500 at the Chase Branch located at 228 W Chandler Heights Rd in Chandler Arizona. My Mother had previously invested $10,000 at the Chase Branch so she would be able to Cash Checks without paying a Service Charge. Unfortunately, My Mother only received $155 for the $500 Check that she cashed at this Chase Branch located at 228 W Chandler Heights Rd. Contrary to Chase Bank Guidelines for Counting Cash, the Chase Bank Teller did NOT count out the $500 in Cash in front of My Mother when she was at the Bank. Instead, the Chase Bank Teller placed the Cash in an envelope, sealed the envelope and gave the envelope to My Mother. My Mother trusted the Chase Bank Teller and failed to count the Cash while she was at the Chase Branch to verify that she had actually received $500 Cash in exchange for the $500 Check she Cashed. For some reason, the $155 Cash that the Chase Bank Teller placed in the envelope she gave to my Mother included the following denomination of Bills: Five (5) $20 Bills = $100 Eleven (11) $5 Bills = $55 Total $155 My Mother discovered the $345 Difference in Cash the next day when she unsealed the envelope and counted the Cash. She immediately contacted the Manager at the Chase Branch located at 228 Chandler Heights Rd. The Chase Branch Manager informed my Mother that the Chase Teller who helped my Mother "Balanced" at the end of the day, which means the Chase Teller most likely put the $345 Cash into her pocket instead of giving it to my Mother. The Chase Branch Manager does not believe My Mothers Story. But, Cameras DO NOT LIE. I believe there are multiple cameras in this Chase Branch that would tell the Chase Branch Manager the whole story, if and when he gets around to looking at the camera footage of when My Mother was at the Bank cashing her check.

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  Kayla Allen
  2

  Called the support line on the back of my card. They told me to come to a branch. This unfortunately was the branch I visited. I waited in line just for a teller to look like she could care less, wouldn't even look up my information to see if she could help. The customer service sucks here.

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  Moises Carreon
  1

  Worst costumer service could not cash a company check from chase. The person who atended me made it a big deal took away my time