First Credit Union S Alma School Rd, Chandler

First Credit Union Reviews

• l

  liz
  4

  Most of the time the staff is very friendly and helpful. Twice I didnt have my DL with me and I needed to pull money out of my savings account. I went through the drive thru both times, the first time the lady was very kind and helpful, assured me I didn't need it as they have my picture on file already and that was sufficient. I Loved it as that was so convenient. The second time that happened the lady refused to help me unless I walked into the lobby, and was less than nice. I was heated that day. Otherwise very satisfied.

  Response from the owner

  Hooray, we're happy our service met your expectations. We love our members & appreciate the feedback. :)

• J

  J T
  5

  Five stars for the location haha I no longer have to drive 20 min to a credit union! I should have gotten the name of the young lady who works in the drive thru window super nice!! Been there twice and she has such a kind spirit! Teller 1590 is a sweetheart!

  Response from the owner

  Hello Sunshine! Thank you for the wonderful rating.

• D

  Danny Echeverri
  5

  I went to make a shared branching deposit a few days ago. everyone was very nice and friendly. On my receipt it says teller 1540 helped me, she helped me find my account number on my online banking so I can make my deposit. awesome branch all around!

  Response from the owner

  Hello Sunshine! Thank you for the wonderful rating.

• H

  Hannah Kirkpatrick - Mrs. American 2021
  5

  Christina (Asst Mgr) and the team at First are professional and personal- they have taken the time to get to know our family and really care. It feels like a small town CU with our best interest in mind. We had a terrible experience at the Tempe location, but this Ocotillo Branch is 5-star!! I would give them more if I could.

  Response from the owner

  Hannah, Thank you for your kind words! We really appreciate you taking the time to share your experiences. Sorry to hear of an experience that was below expectations. A Member Experience Team representative will reach out to learn how we can further improve.

• C

  Chris Kirkpatrick Cashflow Hacking
  5

  The entire team at the Ocotillo branch is amazing. I wouldn't bank anywhere else in Chandler. If you want to work with people who genuinely care about you (not like a big bank) and will always go the extra mile for customer service, then First CU (more specifically the branch in Ocotillo, Chandler) is the bank for you.

  Response from the owner

  Woohoo! Thanks for the awesome rating. We love our members. :)

• C

  Cody
  1

  Was out of town, lost my debit card and didn’t have my account number with me. I called multiple times and was told I can’t be helped because I don’t have any of that info. Even after I told them I lost my card and just wanted it locked, the worst bank ever. Not for working people, bank hours 9 to 5 and not opened weekends, absolutely the worst bank. They will not help you access your account and even worst your money, the app and online account access is a joke. If you need your money and not rich(92% of americans) don’t use this bank.

  Response from the owner

  Oh no! We're sincerely sorry your experience was unacceptable. We value and appreciate your feedback. We would like to talk to you and get more information so we can identify ways to improve. Please give us a call at (480) 756-5500, ask for our Member Experience Team.

• N

  Nathan Clayton
  5

  I went in to make a deposit. I had a girl named Kenzie help me out and she was super kind and helpful!

• L

  Lily Stevens
  5

  Very polite staff!! Brandon is especially very helpful.

  Response from the owner

  Woohoo! Thanks for the awesome rating. We love our members. :)

• J

  Jay M
  5

  The staff was informed, polite and very helpful I had a good experience.

  Response from the owner

  Oh no! We're sincerely sorry your experience was unacceptable. Although call volumes can be high at times-we work to ensure a personal interaction by phone as quickly as possible. We love member feedback, feel free to email our Member Experience Team directly at [email protected] to share your ideas for improvement. Thank you for your membership!

• C

  Charles Freund
  5

  Friendly and knowledgeable Christine Malik was great

  Response from the owner

  Hello Sunshine! Thank you for the wonderful rating.