Chartway Credit Union Tidewater Dr, Norfolk

Chartway Credit Union Reviews

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  Donna Moseley
  5

  The ladies helping us with our auto loan was very pleasant and made the process easy! Chartway is the best place to get all your loans from! We will continue to use them for all our needs in the future!

  Response from the owner

  Congrats on the new vehicle! Thank you for your valued membership and this review of our Southern Shopping Center Branch. Our team members love being able to help members like you thrive financially. We look forward to serving you again soon!

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  Adam Randolph
  5

  I have been a member if chartway since 1982, and have always had good results with them. Everything that I have borrowed I have paid back and most of the time I pay the balance off before the initial time. I was shocked when I was turned down for a small loan, but I was given a reason that I didn't qualify for the small loan. However, Chartway was gracious enough to do a collateral loan that worked out. I was helped a lot by Ms. Makieta Duck. Ms. Duck was very helpful with process of this loan. She stayed with me on each step of the loan so I would know what is going on and I really appreciate that. She is going to be a great asset to this organization. Thank you Chartway!

  Response from the owner

  Thank you for your valued membership and this review of our Southern Shopping Center Branch. Our team members like Ms. Duck love being able to help members like you thrive financially. We look forward to serving you again soon!

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  Amber Holder
  1

  If I could give less than 1 star I would do it. Worst bank I have ever been to. No professionalism … and no knowledge of basic banking question. And I see I’m not the only one being double charged for my car payment regularly….. how they are in business is beyond me. So glad I got my car loan refinanced through someone else!!

  Response from the owner

  We appreciate your membership and would value the opportunity to speak with you about this issue. Can you please send an email to [email protected] with your contact information? Thank you again for your membership - we look forward to speaking with you once we've received your contact information!

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  Nicole Johnson
  1

  I see why Chartway is bribing people to open accounts with them. Their customer service is backwards and unprofessional. After being a member for approximately 9 months, during which I received my federal government paychecks deposited into my account bi-weekly, my identity was questioned after I received my tax refund check. After VERIFYING exactly who I was with documentation that they required, I was STILL prevented from depositing my check, because I had lost weight. The branch manager stated, and I quote, “ I don’t expect anyone to change that much in 6 months.” So, not only have I provided the documentation requested, but now I have to validate my lifestyle change and weight loss journey. Please don’t use Chartway unless you plan remaining EXACTLY as you are for the REMAINDER of your life. Dianna can NOT reconcile change!!!! It does not compute for her!

  Response from the owner

  We're sincerely sorry to hear we've been the cause of frustration. We care deeply about those we serve, so we'd like to contact you to learn more. Can you please send an email to [email protected] with your contact information? We'll have a team member call you once we have your phone number. Thank you!

• A

  A.S. Faith
  5

  I want to give my good review about Alesia McKinney member specialist who assists us for my account problem. She was very kind and very patient to me and followed all account details and misunderstood. I really appreciate her dedication and also thanks to Chartway management.

  Response from the owner

  Thank you for your review! We're proud to hear Alesia provided you with great service and appreciate your feedback. We look forward to serving you again soon!

• J

  Jedediah Holmes
  1

  Chartway is horrible! This Credit Union was charging me two car payments a month. I was paying double. Chartway wouldn’t stop even one payment.

  Response from the owner

  We apologize for the inconvenience, Jedediah. We value your membership and appreciate your feedback. If you could send your contact information to [email protected], we'd like to have our team reach out to learn more about your experience with us.

• J

  Joe Winfield
  1

  i don't know if it's the bank or this particular branch(Tidewater Dr) but i find them aloof and very unfriendly. I don't like that one bit. I would not suggest this bank to anyone!

  Response from the owner

  Hi Joe – We appreciate your feedback and would like to reach out to you to learn more about your experience with us. If you could please send your contact information to [email protected], we'll be in touch. Thank you!

• L

  Lisa Paxson
  2

  Called today to find out why my deposit wasn't made on Saturday as I was told it would be and was on hold my entire lunch hour. Totally unacceptable!

  Response from the owner

  Hi Lisa – We apologize that you experienced an extended wait period with us. Rest assured, we'll be making improvements to our phone experience thanks to feedback like yours. Thank you for your membership and again, we apologize for the inconvenience.

• J

  Jessica Sanford
  5

  Always very friendly They even remember my name and ask about my daughter in the drive thru. Service is great!

  Response from the owner

  Thank you for your review, Jessica! We're so glad to hear you've had a great experience with us. We look forward to serving you again soon.

• k

  kevin Martin
  3

  It's a training center there on y phone more than working

  Response from the owner

  Hey, Kevin! We'd value the opportunity to learn more about your experience. Can you please send an email with your contact information to [email protected]? We look forward to speaking with you and appreciate your membership!