Charlotte Metro Credit Union Central Ave, Charlotte

Charlotte Metro Credit Union Reviews

• J

  Jennifer Callan
  5

  Every time my husband or I had to go into the branch everyone was very helpful. We switched from another bank to CMCU and opened up a loan and the process for both have been painless. They’re open later than traditional banks too which is awesome for my work schedule. Definitely happy we switched over.

• b

  becky brinson
  1

  As a customer of Premier Fed CU for the last 12 yrs, I am so disappointed in the big bank, Charlotte Metro. No communication, at all. I have attempted to reach someone since March 21 to get an increase in my line of credit..pulled my credit 5 mins after the application and the best response I've gotten so far, as I have called them not the other way around, was "its in process". Keep it. Ill be changing banks and taking my car loans with me. Stay clear of this one.

• N

  Nanci Melendez
  1

  Horrible. We were w Premier before they merged w CMCU. 1. Every time I try to login via my computer, some stranger's login information is there. I refresh, clear cookies, no help. Each time yet another stranger's account is presented. 2. My husband then calls to try to make a payment on the rare day he is off on a week day. Bless him, but he is not particularly saavy to to scams. Yet, even he is so uncomfortable w the type and number of questions they ask for verification. He hangs up. 3. With Premier, I never had a problem calling to make payments on my husband's accounts. I had all the information required and we have bank accounts that are linked. I never had to ask for account details because I knew they wouldn't provide them. I would just verify my identity, his identity, give the acct info, amount I wanted I wanted to pay and payment info. CMCU won't allow it. 5. The have an app. Useless. I can't make payments using it 6. My husband has never made a late payment, ever, to anyone, in his life. We goofed this month due to unforseen circumstances. They charged a ONE HUNDRED DOLLAR LATE FEE. I am borrowing money from family to pay them off, closing my account and bidding them farewell

• J

  Justin Bangle
  1

  As a Premier Federal Credit Union customer for 15 years, I never had any serious complaints. Still, when they made the poor decision to merge with Charlotte Metro Credit Union in August of this year, they acquired their poor practices and lack of customer service. I have yet to get ahold of a single representative despite calling at different times in the day. Furthermore, once the merger occurred, I noticed all my military retirement checks and pension took much longer to be deposited into my checking account. However, the company is quick to process them if it is related to payment for them. From what I have garnered from other reviews, it appears this company will not last long-term with its current business practices. I will be relocating my accounts over to my USAA account as my business and others do not seem to matter to them. I highly recommend not opening an account with this credit union as their standards of service are horrendous.

• z

  zshmonye plays
  1

  It’s terrible that I rushed here after work to withdraw money because the website states you all close at 5:30 but at 5:15 I am rudely being told the bank is closed and I can not withdraw money… I have banked with this credit Union for years I have never been so disappointed!

• j

  jordan hall
  5

  The best bank in Charlotte! Amazing service and staff. Great rates on car loans!

• D

  Donna Jones
  5

  This is the only branch I have ever used, they have always been helpful and taken care of all my needs.

  Response from the owner

  Thanks Donna - If we could give you 5-stars for being a valued customer, we would! - Your friends at Charlotte Metro

• S

  Shaunie Westmoreland
  1

  Premier messed up by merging with this bank. Very unprofessional and rude staff members. Called to make payment and staff member Sherell was unhelpful and had a condescending tone that I could care less for. She placed me on hold several times and when asked for her manager name she replied Paula. I asked for her full name and she placed me hold. She took payment and never provided me with a confirmation number. She eventually transferred me over to her manager who apologized for the behavior of her staff. Her manager tried to be helpful with resolving the matter however after dealing with the first staffer it really left an unpleasant taste in my mouth. This type of behavior is unacceptable and should not be tolerated. If you don’t care for your job find another one.

  Response from the owner

  Hi Shaunie, We're sorry to hear about this experience you had with us. We strive to provide our customers with our best and have unfortunately failed you. If you would like to provide any more detail so we can use it as a learning experience for our staff, please use the Contact Us page to send us an email. - Your friends at Charlotte Metro

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  Phil Cummins
  1

  This charlotte metro is the worse company in the world while the dividend interest has dropped, their interest rates are still high, I am trying so hard to withdraw all of my funds out of this company, to me this is a pyramid and a scam, 1Timothy 6 please go and read that Bible verse because that is what this company is all about. I only give them one star because it doesn’t take if it is no star selected, so in saying that I give negative five ⭐️ and read it right NEGATIVE FIVE STARS.

• S

  Steven Danan
  1

  Intuit had an issue with Direct Deposits one fateful payday. Most financial institutions will not post debits before deposits when they are on the same day. There were 5 transactions that posted before my Direct Deposit causing 5 overdrafts. Intuit was able to resolve the issue by the end of the day. BUT because this was not the fault of CMCU they refused to refund any of the fees they charged. My history will show my Direct Deposit posts the same time every Friday along with other Auto-payments that go through the same day. And they have never gone through before the Deposit posted. My employer is kind enough to reimburse me, but not my credit union? I already tried speaking to customer care on the phone basically explaining that CMCU keeps the money they charged for something that was neither mine nor my Employer's fault. No thanks. I am taking my money elsewhere.

  Response from the owner

  Hi Steven, We are sorry to hear about your experience with Charlotte Metro. We further researched your issue, but were unable to find any additional information. Please give us a call at 704-375-0183 or visit the Contact Us page of our website with more details so we can look further into this for you. - Your friends at Charlotte Metro