Charles Schwab 3rd St, Los Altos

Charles Schwab Reviews

• J

  Jack Damm
  5

  I have had accounts at Schwab for many years. The folks at the branch in Los Altos have always been courteous, knowledgeable and prompt. I have rarely waited more than a few minutes to get service. Their online web pages are well-organized and helpful as well.

• A

  Alexander Olson
  5

  They are incredibly friendly and helpful here. And everything is so simple. I went in to transfer an account over to Schwab and they looked over the forms to make sure I had everything correct and then handled the rest. All of that took less than a minute. Schwab's simplicity and customer service is amazing.

• G

  GG C
  1

  I visited this office around 11:45 AM this Tuesday. After 15 minutes wait, I was told there were no one available at that moment, and there would be a callback to me in about 1 hour. I went back and waited for more than four hours and there was no callback (no email, nothing) at all. Then I called the office number (still more than 1 hour before their close time) several times, but there was no one to answer the phone. It was a very bad customer experience and I did not want to visit the office again.

  Response from the owner

  Hi GG. We’re sorry to hear this. For immediate support and appointments you can give our customer support number a call anytime at 800-435-4000.

• T

  Tom Loughran
  1

  Came on a Saturday, the person at the desk was rude, and showed he did not want to help me. I thought i was at a soviet soup shop. He treated a older person with simple question with contempt.

  Response from the owner

  Hi Tom. Thank you for taking the time to explain your experience. We’ll pass your feedback to the Los Altos branch manager. We’d also like a chance to address your concerns and assist you further. You can contact us at 800-435-4000 for assistance.

• C

  Connor McCormack
  5

  Friendly and quick service, never usually much of a wait.