Charles Schwab Woodfield Crossing Blvd, Indianapolis

Charles Schwab Reviews

• B

  Buddy Dave
  1

  More than a million dollars with this firm, and they won't even answer the branch phone. I always have to DRIVE over there, and even then there is often nobody at the front desk. This company is nothing but a bunch of empty suits.

• G

  G B
  1

  They deserve "no stars". They are pre-screening clients without mentioning the "dollar amount bar" before they will take your money into an account. Amazingly bad and I had to ask if they wanted my Business and I have two larger sized IRAs to invest. Try another branch because this one is too close to the Northside or just go somewhere else.

  Response from the owner

  Hi GB. We’re sorry to hear this. We'll pass your feedback to the Woodfield Crossing branch manager. For immediate support or to make an appointment, please call our customer support number anytime at 800-435-4000.

• J

  Jeaquetta Jackson
  5

  After a rather disappointing experience at Fidelity, I went across the street to Charles Schwab and had a wonderful experience with Andrew. He greeted me right away, offered me something to drink and he spent ample time explaining the website, my account and investing options. If this is how the relationship starts, I'm excited to see how they handle my investments.

• K

  K R (Customer)
  1

  My wife and I've done business with both Schwab & Vanguard for many years. But several years ago we consolidated most of our investments with Vanguard. We did this and don't regret it because of all the problems we've had at Schwab. At times we haven't been able to get them resolved by calling customer service. So we’ve talked to one of the financial advisers at one of the local Schwab offices. Most times we’ve been disappointed/frustrated with their lack of service/caring. This just happen with a problem we’ve been trying to get fixed for about 8 weeks.

  Response from the owner

  We’re sorry to hear this and would like a chance to try and assist with resolving the issues you have had with us. Please give us a call at 800-435-4000.

• L

  Laurel Gilchrist
  1

  I could not have been more disappointed. Unless you have more than $250,000 to invest and announce it in the voice mail you will have to leave, they not only will not help you but will not return your call. If they return a second call from you, it will be to tell you that your only recourse in getting assistance or advice is to call a 1-800 number for a call center (where you find help in logging into an online account and figure out how to invest on your own).

  Response from the owner

  Hi Laurel. We’re sorry to hear about your poor experience. We appreciate you taking the time to provide your feedback and will follow up with the branch.

• G

  Gaige page
  1

  Have been almost run over In the parking lot by employees several times. The posted speed limit is 15 mph but the employees here do not follow this. One employee saw me and still came inches from running over my foot. If you are elderly or disabled definitely avoid this place because it is dangerous.

  Response from the owner

  Hi. Thanks for letting us know. We’ll share your feedback with the Indianapolis branch manager. If we can further assist or address your concerns, please contact us at 800-435-4000.

• K

  Kobayashi Mia
  1

  Scammers are never in the office and never answer the phones. Must be nice getting paid for doing ZERO work.

• B

  Brian Wade
  5

  Been doing business with them for years. Great selection of funds, veryy professional people, and their customer support reps are knowledgeable and helpful.

• A

  Aaron Lewis
  5

  It's a bank. The workers are very plesent