CES Credit Union Yauger Rd, Mt Vernon

CES Credit Union Reviews

• R

  Robin Guillermo
  3

  We aren’t customers but we were thinking of it. But as we originally went in for consolidation loan and haven’t heard anything in 2 weeks I’m not sure. My husband has called and left multiple messages too. Just wanting info on what we have to do, if anything, to be approved. Or to be told we weren’t so we knew to try something different. But otherwise everyone was super nice. Just not a big fan of this situation. EDIT: my posting this equaled getting a call back. And my husband as well. We then proceeded to have my mother in law call him like asked. Immediately after he talked to my husband too. Nothing. We went in Monday, May 9th, to talk to him. He was at lunch. It was just a little after 2 and we were told he wouldn’t be back in til 3:30-4. Left a message to have him call. Nothing. It’s been a month since we started the process.

  Response from the owner

  We apologize for any delay, Robin! This issue has been forwarded over to our upper management and we will reach out to you as soon as possible!

• M

  MB REED
  5

  We just love how we are made to feel important. We have and have had numerous loans with CES. All of the processes were flawless, communication was excellent, all questions were answered quickly and accurately. It is great to know that help is just a phone call away. And Lisa Lahmon is our go to. Very professional, nice, and quick with answers.

  Response from the owner

  We appreciate your positive feedback! We're happy to hear you are pleased with your service at CES Credit Union!

• J

  Janice Crawford
  5

  The best place to save your money, have a checking account and their loan rates are the best in the area. The employees are friendly and helpful. Credit Unions are better place to do your business over banks. Banks are more profit driven where credit unions make you a shareholder to give you better service.

  Response from the owner

  We appreciate the review, Janice! Thank you for the positive feedback!

• D

  Destiny Snyder
  5

  I love the Yauger Rd branch. Ces staff are always kind and caring. Linda Yarmen a loan officer is one of my favorites! She has been very helpful for many loans. Great place to do business!

  Response from the owner

  We appreciate the kind words about our Yauger Road staff, Destiny! We're happy to hear of your positive experience with CES Credit Union!

• M

  Margaret Ruhl
  5

  I had a committee meeting in the basement last week. The employees were very helpful in allowing me to go downstairs. I was concerned about security and didn't see any cameras in the elevator. Rest assured they are watching as you enter and exit. Thanks for the security.

  Response from the owner

  Thank you for the positive review! We're happy to hear of your positive experience with our employees!

• I

  Isaac
  5

  I’ve been with CES for many years. Customer service has always been great, and I’ve never had any problems. The only thing I would like to see is the mobile app getting mobile check deposit. Other than that, I’ve always loved CES.

  Response from the owner

  We appreciate the positive review and suggestion, Isaac! We greatly value our members feedback!

• K

  KAREN JAMES
  5

  Visits are Always convenient, helpful and personable. Our other bank you cannot just walk in and get help. You must schedule an appointment and it’s very time consuming & aggravating.

  Response from the owner

  We're happy to hear of your positive experience with CES Credit Union, Karen! Thank you for the excellent review!

• D

  Darbey Keener
  1

  My Google account was hacked. Did the dispute with the bank to get my funds back. A month later they're telling me they're siding with the merchants because the email address matched. Not understanding a Gmail account is your email. Was told I would get a call back from someone higher up in 10 minutes. It's been hours. Will be closing my account on my next day off.

  Response from the owner

  Darbey, we have come to understand that this issue has been discussed and resolved. Again, we sincerely apologize for the inconvenience and frustration you experienced in this situation. We hope you found the solution satisfactory. Please let us know if we can assist you further!

• B

  Brittany Hobart
  5

  Love the Yauger Road MV branch. Always greeted with smiling faces and transactions are smooth. Proud to be a CES member. 🌟

  Response from the owner

  Wow, thanks for the kind review. We try to make your banking experience smooth and friendly (and not so much of a chore). Thank you!

• P

  Patty A
  5

  Very customer friendly. My accounts are updated promptly. Loan service has always been helpful.

  Response from the owner

  Thank you for the positive review, Patty! We appreciate the kind words.