CES Credit Union London Rd, Delaware

CES Credit Union Reviews

• B

  Betty Holmes
  5

  Ces Credit Union gave me a chance when a bank wouldn't even let me open an account. They have given me a couple loans and a credit card which in turn I am very thankful for. I finally got to prove myself!!! I highly recommend CES Credit Union.

  Response from the owner

  We appreciate the kind review, Betty! We're happy to have you as a member!

• r

  rev reeves
  1

  I stopped in at the bank to make a deposit in the ATM it was a couple of checks the ATM spit out an envelope for me to put the stuff in I looked down to fill out the envelope real quick and put the checks and the envelope before I could even look back up the ATM machine said I ran out of time and basically stole my card and said it was being held for security reasons this was on a weekend it made it very inconvenient for the whole weekend not to have my card they're very lucky I didn't rip that machine out of the wall and get my card back out of it you can bet first thing Monday morning I'm going to go in and talk to somebody and let them know exactly how I feel

  Response from the owner

  We sincerely apologize for any inconvenience! We have forwarded this issue on to our upper management. If there is any way we can assist you further, please send us an email to [email protected] and we will be happy to assist you!

• T

  Tena Van Brimmer
  5

  We have been members since the early 1980s. We have always been treated very good. Everyone has always been very helpful to our needs. With a smile on their faces.

  Response from the owner

  We appreciate you being a loyal member, Tena! Thank you for leaving a positive review!

• J

  Jeff Van Brimmer
  5

  Always a pleasure to work with. Everyone always eager to meet and exceed our needs, the tellers and office personnel always wear smiles. It's just a pleasure doing business with CESCU.

  Response from the owner

  We're happy to hear of your positive experiences with CES Credit Union, Jeff! We truly appreciate the feedback!

• M

  Mike Bernard
  1

  I attempted to open a new account 1 hour before closing. I was not greeted well and was given half a dozen reasons why I probably didn't have the right information with me to open an account. "I probably didn't live in Delaware county"," I probably didn't have 2 forms of ID with me" etc. when I stated that yes I did have all this BASIC INFORMATION with me I was then told the person I needed to speak to was busy, which I noticed on the way in to the branch. At this point I politely gave the feedback that based on this initial experience this was NOT a place with which I wished to do business.

  Response from the owner

  We apologize for any negative experience you might have had, Mike! If there is anything we can do to help resolve this situation, we'd love the opportunity to do so.

• A

  Aaron Robbins
  1

  This Bank is horrible. Never in my life have I seen a bank struggle so much to do simple things like take payments without kicking them back because they are in "maintenance mode" then expects the customer to handle late fees etc because this bank can't keep their business running 24/7. I will never bank here again. Strongly advise you don't bank here. Oh yeah and a cash deposit was put on hold for 3 days...3 days. What were you guys doing waiting for someone to show up that could count? Edit #1 Just posted 2 checks into my account. Was told 7 days to process. Look at the account today and it's now up to 12 days to process. All that's needed to process these is 1 phone call to the company. How it takes 12 days to make 1 phone call is beyond me.

  Response from the owner

  Aaron, we are sorry to hear about your experience. Certainly we strive to provide a high level of member service. We would love the opportunity to resolve your issues, please give us a call or stop into one of our branches.

• K

  Kayla Harris
  1

  Didn’t have a great experience with this credit union. It is not easy to access your account, the communication is not great, and I was charged fees for dormancy on a savings account. The point of a savings account is to leave the money alone.

  Response from the owner

  We apologize for any negative experience you might have had, Kayla. The satisfaction of our members is very important and we would appreciate the opportunity to further address this issue.

• C

  Cathy Albea
  4

  Very professional and was tellers very helpful in giving information !!!

  Response from the owner

  Thank you for the positive review, Cathy! We appreciate the feedback.