Century Federal Credit Union - North Olmsted Branch Lorain Rd, North Olmsted

Century Federal Credit Union - North Olmsted Branch Reviews

• A

  Andrew Morgan
  5

  After a loan officer from the Independence branch botched my loan application for new car financing, I visited the North Olmstead branch to get things fixed. On Friday, about 4:30 PM, I sat down with Laura at the North Olmstead branch. At 5:15 PM I left with a letter of credit to pick up a new car immediately afterwards. This review is to recognize Laura Baldwin for her excellent and prompt service. She fit us in last minute, with no appointment, and fixed my application. A good chunk of the 45 minutes we spent there, involved getting some paperwork clarified from the dealer, and Laura had the patience of getting us squared away even as the branch was getting ready to close. To her, it seemed important to get the details confirmed, rather than having someone else take over the next day - and she did everything she could to allow us to purchase the car the same day! I highly recommend Laura at the North Olmstead branch for your financing needs! You will be in good hands.

  Response from the owner

  Thank you for the positive feedback Andrew. We are pleased that you had such a positive experience with Laura at North Olmsted, we truly value your membership! Have a great week.

• T

  The Legend of Paco
  1

  Went to the North Olmsted location, paper sign on the door said “ closed for lunch till 1:45 pm”. What bank closes in the middle of the day? Some working people can only go to the bank during lunch hours. Have several accts at this bank. One acct was charged inactive fees and paper statement fees even though I have lots of activity in my other accts and I am enrolled in estatements. When I called to have it fixed I had to talk to 4 different ppl, one who hung up on me. Was told I would get a call back from the general manager, which happened 3 days later after me having to call AGAIN. He didn’t fix what he said he would. At this point it will be easier to close my accts and take my business elsewhere. Not worth wasting my time with this credit union. Also the teller with the short hair is rude and unfriendly.

• C

  Christopher Bamrick
  1

  My fiancee attempted to visit this branch today to make a very important transaction. She arrived at roughly 3:45 PM expecting to be able to conduct business but the branch was closed with no signage explaining why. To top this off, the ATM was out of service and has been each time we've visited this location. We will be using the branch in Strongsville until we are able to find a more reliable credit union to do business with.

  Response from the owner

  Hi Christopher. We sincerely apologize for the inconvenience caused. The original branch was closed for renovations and branch operations had moved one door down in the same block for our members. Our newly renovated branch was opened on 12/18 and is functioning per usual branch hours. We acknowledge the issue with our ATM and are working towards fixing it. If you require any assistance please contact our Member Service Team at 216-535-3200 or send us an email at [email protected].

• S

  Sabrina Gambill
  1

  I opened an account here for petty cash purposes only. During the ongoing Covid-19 situation, I haven’t had the need for the account. In six months, they have charged outrageous inactivity fees. To close my account, I had to visit in person. The teller was very rude and impersonal. This was not a good experience at all.

  Response from the owner

  Good morning Sabrina. I am sorry that you had a negative experience at the branch. I have forwarded your message to our Member Services team to follow up with you as soon as possible. Please feel free to contact them at any time by calling 216-535-3200 or by emailing [email protected]. Thank you!

• t

  tiffany n
  1

  Absolutely horrible customer service. Not only horrible service, but they actually try to retaliate and “blacklist” you if you report their unfair practices.

  Response from the owner

  Hello Tiffany, and thank you for the valuable feedback. We are sorry to hear that you had a negative experience at this branch. Please be sure to reach out to our Member Services team with any concerns that you may have, and they will be able to help you navigate unsatisfactory situations when they arise. Thank you for your membership!

• R

  Raymond Hausmann
  5

  I came in with a problem and a question. Rhonda resolved both issues quickly and efficiently calming the concerns of this old technophobe. She made my day. Thanks again Rhonda!

  Response from the owner

  Good morning Raymond, and thank you for the wonderful feedback! We are pleased that you had such a positive experience with Rhonda at North Olmsted, we truly value your membership! Have a great week!

• S

  Stacie Doraty
  1

  Horrible customer service....tellers are rude! Policies are made up and applied for their convenience

  Response from the owner

  Stacie – We are sorry to hear that you were unhappy with your recent experience at our North Olmsted branch. We have reached out to the branch to obtain some additional details about the situation, and while we understand your frustration this morning, please know that our staff was following Century Federal policy. These policies are put in place to ensure the safety and security of our members and their accounts. Although a policy may result in inconveniencing a non-member, it is our obligation to our members to ensure that all transactions requested are correct and valid. If you have any additional questions regarding this matter please feel free to contact our Member Service Center at 216-535-3200. – Century Federal Member Service Team