Central Bank & Trust Co. W Vine St, Lexington

Central Bank & Trust Co. Reviews

• M

  Mason Askren
  1

  DO NOT PARK HERE FOR EVENTS. I had parked here 1 time before for an event. The first time I went through and got my ticket no problems. The next time I come here there is a lady in a car in the entrance. I go up to get my ticket and she hops out of the car yelling and screaming at me. She asked if I saw the sign that said $25 event parking. I told her yes and that I was driving up to get my ticket as I had done before. She then stated that I was trying to cheat the system. After exchanging some words with her I left and parked somewhere else. I’m not sure of central’s bank association with the parking but I will never park here again.

  Response from the owner

  Hi Mason - We are sorry to hear about your negative experience with parking last night. While Central Bank is not responsible for event parking, we will be sure to pass your note along to building management.

• E

  Emma Cummins
  1

  no sign for event parking and when i pull in i get screamed at that i’m not paying and am basically harassed by this woman sitting in a car not even out where i can see her. she keeps screaming at me asking where i’m going when i had no idea she was there to take my money bc she was sitting in a car. i really think this women needs to be fired. maybe she should be out of her car instead of screaming. you can park so much closer to rupp without being screamed at and for way cheaper. i would definitely give negative stars if i could.

  Response from the owner

  Hi Emma - We are sorry to hear about your negative experience with parking last night. While Central Bank is not responsible for event parking, we will be sure to pass your note along to building management.

• N

  Nishaan Sandhu
  5

  This bank is legitimately the BEST bank in Lexington. You always get a human when you call and the staff seems happy to work there, which says a lot. They have superb (SUPERB) customer support, service and all the amenities a big bank would have. Only it’s better because it’s not corporate and they actually care. Their offices are beautiful and welcoming - great for everyone. I think the morale and mood of employees often reflects the morale of the bank and the caliber of interactions they encounter from their clients experience. This place is legit. They offer QBX files (for accounting), options for no fee banking and all in one statements (checks and account statements). I’m so glad someone referred me to them (they worked in an accountants office) and hope that you enjoy them too - for real. You will Be so happy. You’re welcome ;) :D

  Response from the owner

  Hi Nishaan - Thank you for taking the time to write this thoughtful review! It's great to hear that you've had such a positive experience with Central Bank, and we will be sure to pass your note along to the banking center staff. Thanks, again!

• D

  Dameon Turner
  2

  In regards to all Central Banks. I hate the online viewing. If I try to look it up on more than 2 devices, it won't allow it. I've had to reset my password over and over just to log in. A lot of times the system is down. Just found out they charge a monthly fee if you have less than 200 in savings. Are you kidding me? Who does that? If I hadn't JUST bought checks, I'd take my business elsewhere. Once those are gone so am I.

  Response from the owner

  We are sorry to hear about your negative experience and appreciate your feedback. If you would like to reach out to us to discuss, please give us a call at 859-253-6222 or 800-637-6884.

• S

  Stewart B
  5

  A great locally owned bank, I like knowing when I call that I’ll be speaking with someone right here, not in some far off place. Central has been my bank for 35 years and I’ve found not one thing to complain about yet. They’re nice folks.

• S

  Samantha Jean Moore
  5

  Each month, Central Bank invites a local artist to showcase their work in the John G. Irvin Gallery. Staff were very professional and courteous. We are grateful for their continued support of the arts in Lexington!

• S

  Sean Reece
  1

  They would not deposit my check.. what is wrong with these people. Great customer service central bank- NOT

• C

  Crystal Lane
  5

  I Love this bank. Everyone here is great! Staff are enjoyable, fast, friendly and efficient!!

  Response from the owner

  Hi Crystal! Thanks so much for taking the time to leave us feedback. We're glad to hear you've had a great experience with Central Bank!

• C

  Carla Henggeler
  5

  Very good bank with very nice workers.

  Response from the owner

  Hi Carla - Thank you for taking the time to share your feedback. We are so glad to hear about your positive experience with Central Bank!

• K

  Kayla Middleton
  1

  place is horrible to deal with!!

  Response from the owner

  Hi Kayla - We are so sorry to hear about your negative experience and appreciate you bringing this to our attention. Please give us a call at 859-253-6136 at your earliest convenience. We look forward to speaking with you soon.