Central Bank US, Independence

Central Bank Reviews

• R

  Robert Johns2ton
  2

  More than one occasion I’ve attempted to deposit paper checks into my account at the banks atm machine. The feeder jams and withholds my check without applying the funds to my account. Calling during business hours is a joke. They can’t access the paper deposits over the weekend and usually the person who answers the telephone is very dismissive and uncaring. Almost as if they’ve had plenty of practice fielding this sort of phone call. Ultimately it requires a special in-person visit to correct.

  Response from the owner

  Robert, this is certainly not what we want to hear as we always strive to deliver a legendary customer experience. Would you mind if a member of our senior leadership team reached out to you? Thanks.

• T

  Tammy Sammons
  1

  Deposited a check in their atm on Monday morning the atm sent a message back not able to return check and did not deposit it. I went into the bank to ask about my check they said that the atm had a jam un it and that the would clear it and call me when they had my check. They did not call Monday but did call Tuesday morning saying I had no check in there. I was very upset since I had a receipt from the atm telling me that there was a n error and that they could not return my check. I ask for manager who again said my check wS not there but he would check the atm again. He comes out holding my check after pretty much being called a liar. No apology. Done.

  Response from the owner

  Tammy, we are so sorry to hear about your experience. Could a member of our Senior Management team reach out to you? If so, can you provide a good phone number. Thank you so much.

• J

  Judy Shute
  1

  I’m looking for a new bank. However, after reading the reviews, I don’t think it will be yours. The reviews about rudeness and different complaints scared me away. In addition, I have a friend who banks with you and she recently had a very bad experience. So, thanks, but no thanks. Judy

  Response from the owner

  Judy, we are very sorry to read this. If there is anything we can do to change your mind, please let us know, we would like the chance to prove our commitment to our customers and community.

• o

  olivia trevino
  5

  Ava was the sweetest!! she helped me count all my money and set up my new checking account!!

  Response from the owner

  Thanks so much Olivia! So glad to hear this. 😀

• S

  Savannah Wilson
  5

  Great bank the employees are always are happy to serve you with a big smile

  Response from the owner

  Thanks so much Savannah! So glad our team is providing a legendary experience. :)

• f

  farudeh Ebadi
  5

  Great customer service, Great managment. Mahta helped me and she was so helpful too.

  Response from the owner

  Thanks so much, Farudeh! So glad to hear this. :)

• T

  Tony Latta
  5

  All the workers have great service and were willing to help me with everything that I needed.

  Response from the owner

  Awe, that is great to hear Tony! Thanks so much for trusting us as your banking partner. :)

• T

  Trig Stewart
  5

  I've enjoyed my experience with this Bank. I started banking with Central Bank probably around four years ago. They've always been quite courteous. Extremely helpful. I'm in fairly often. Various banking needs. One thing. They do shuffle people around quite a bit. They've had more than several employees that have left or moved. It does make you wonder if they treat their employees well.

  Response from the owner

  Thank you so much for your review, Trig! We appreciate your feedback. If the opportunity is right for the employee, some of our associates will move to different branches to help fill in vacant roles.

• v

  victor cromwell
  4

  Nice place nice people lots of benefits no fees even get your money back when you get money out of network just keep your atm stubb

  Response from the owner

  Victor, thank you for taking the time to leave us this review. We appreciate your feedback.

• D

  Dave Noble
  5

  One time before the bank opened I needed to cash a check and they did it from the drive inn window 10 minutes before the bank opened

  Response from the owner

  Dave, we appreciate you taking the time to leave us this review. We are so glad to hear that our team is taking great care of you. :)