Centra Credit Union State St, New Albany

Centra Credit Union Reviews

• K

  Kim Baumann
  5

  I have both my personal accounts here, my home mortgage, as well as my business account. Every time I go in, the service has been exceptional. They have been willing to help and go above and beyond. Centra takes their online login security seriously. I used to bank at another national bank but their login passwords were alpha only. I didn't feel safe with my money at a bank that had such a simple password sequence. Another thing I have appreciated is that my teen son opened an account there. A lot of businesses ignore the kids, but this branch in particular has reached out to him, made sure he knew about the features with Apple pay so he could use his watch for payments and much more. There's SO many positive things about Centra, and not once have I ran into something negative so far. I highly recommend them.

  Response from the owner

  Hi Kim Baumann. We love reading reviews likes yours and how we have been able to help make an impact in your life and your families. Thank you for being a Member Kim!

• M

  Melvin 93
  1

  I barely go in there due to the fact that from the last experience when I did go inside the lobby, one of the ladies was talking about the Dolce and Gabbana cologne I had on "stunk" and repeated it to the other worker and then I was told to go sit down for a debit card that only took one minute to make. I dont know if its because I was African American or just because yall women got problems at home but definitely get it together! It takes a few minutes to get customers in and out. Hopefully they build a centra credit union in Louisville ky, because I never deal with issues like this when it comes to businesses..definitely the first.

  Response from the owner

  Hi Melvin. I'm sorry to hear you had a poor experience at our location and will pass your feedback along. If you'd like to share any additional information about your visit, please feel free to use our contact form: https://www.centra.org/contact-us/

• J

  Johnny Mc Nubs
  1

  I didn't even go to this facility. I took my daughter to the dentist next door. Shortly after I received a text message on my work phone asking how my visit was. (mind you... I have never spoken to this company. Face to face nor electronically) I would advise against using a company that obviously purchased collection data from a carrier. If they purchase that information, they sell that information as well. Being a financial facility, that obviously carries a little more weight.

  Response from the owner

  Thank you for sharing, Johnny. Our Members’ security is a top priority for us, and we want to assure you that we take steps to secure our Members’ information. We do not sell information and do not send out text message surveys. If you could email a screenshot of the text message you received to [email protected], we’d appreciate the opportunity to look into this for you.

• A

  Ashley Herman
  1

  This was the worst customer service I have ever received in my life. I went in to see about a loan and the assistant branch manager there Pam was very rude to me and the other person I came with. She wouldn't answer the questions that we had or even look to see if there was a possible solution. She wasn't even listening or trying to understand the questions that were being asked. All she would say is that there was nothing she could do. She wouldn't even give the phone number to the people above her. I am not sure if she was like this because she thought I was young and didn't know anything, or if it was simply because I was African American and just didn't want to help. she got very frustrated and started to yell, while me and the other person with was with were speaking in a calm tone. After I am finished with this loan I will NEVER do business with the company and especially the State street location. I finally got the answers I was looking for after demanding to speak to someone else after 30 minutes of being there.

  Response from the owner

  Thank you for sharing your feedback, Ashley. I am truly sorry about your experience and will pass this information along. Feel free to contact us online at https://www.centra.org/contact-us/ or by email at [email protected], and a Team Member will reach out to you.

• B

  Ben Whittle
  1

  Wouldn't cash my check because I'm a non member even after stating that the website says they do with service charge

  Response from the owner

  Hi Ben, I'm sorry that we were unable to cash your check for you. We strive to provide the most accurate information, and I apologize for the misinformation regarding cashing checks for non-Members. Please email [email protected] with the webpage or listing that you found, and we will correct the information! Thank you for letting us know about this error.

• M

  Michael Hilburn
  5

  Very nice people. Excellent customer service. Even have a coin exchange machine for customers.

  Response from the owner

  Thank you for the review and for being a Member, Michael!

• C

  Casey
  1

  I wanted to check on opening an account but there rude as all get out so I will not ever tell anyone to go there

  Response from the owner

  Hi Casey houser. We strive to provide the best service, and we'd like to learn more. Please give us a call at 800-232-3642, and we will look into this for you.