Cencap Federal Credit Union Franklin Ave, Hartford

Cencap Federal Credit Union Reviews

• Z

  Zaiden Santiago
  1

  Worst bank ever ! They never answer their phones ! I’m going to Florida this Tuesday and they decide to wait a week earlier to late my know my card is fraud and blocked it permanently. Now I Don’t know what to do because my new card doesn’t come in exactly in 10 days and they don’t give out temporary cards . HORRIBLE! They need to do better as a bank !!!!

• B

  Bronz Khrome
  5

  Been with them since they were the Hartford Municipal Federal Employee Credit Union or something to that effect back in, like '92. Wow, over 30 years right? I was a teen back then. Best EVER...LOVE THEM even when I can't endorse a check, it is what it is. The fees are near to nothing and they are just a life saver compared to most of the banks that bleed you to death with their fees. Even better than Franklin Credit Union on Trumbull St. At first they were just my piggy bank that I could never find because they were so hard to find, but took $20 a week so I could never go broke with them, :)...and they have a notary public, how cool is that. I never knew that. Anyways, they never cease to amaze me and I'm glad I've had them this long, and now that they are Cencap AND have an app....AWESOME SAAAAAAAAUCE, :) Awesome work in progress and I'm forever indebted to this institution. May You last forever, and so sorry to hear the Main street branch had to close. Had to go there when I needed a couple thing like a notary public and ID theft. Too many good, helpful, caring people work there. Thank you so much and I wish you the best of luck in this crazy economy. YOU ARE STILL MY GO TO, :) And they DO have 24 hr service if you lose your card because I've lost mine three times during COVID and they are super awesome. Sure the company's from out of some other area, but they make sure to lock your card so you can't get any funds taken out, :)...and if it's a debit card, so expect money to not be guaranteed when someone uses your Debit card because you were irresponsible. That's what credit cards are for, which I learned the hard way but still grateful. Thank you again to you all, :) You can do NO WRONG BY ME. Dedicated since, I think '92 and you have yet to disapoint me as a credit union and not a bank. Some people are just spoiled and want to go off on you, but trust me you have some true fans because Wachovia, BOA, Even People's United started charging for someone having a debit card!!! REALLY? ANYWAYS, awesome CREDIT UNION. LOVE YOU FOLKS AND DO NOT WORRY about those who know NOTHING about all the good that you have contributed to your customers, :) Stay SAFE MI GENTE ❤

  Response from the owner

  Thank you, Bronz, for this wonderful feedback! We truly appreciate you as a valued, longtime member!

• K

  Kathy Marseglia
  5

  Maureen Madden went above and beyond to help me file banking documents online. Provides excellent care to her customers.

  Response from the owner

  Thank you for taking the time to leave your feedback and a 5-star rating, Kathy! We appreciate your membership!

• M

  Marie Sierra
  4

  They take forever to answer my phone calls 📞 but other then that Great bank !

  Response from the owner

  Hello Marie - thank you for taking the time to leave this valuable feedback. We value each and every one of our members, and we strive to provide amazing customer service. We are hoping to expand our staff in order to continue providing great service, including answering incoming phone calls. We appreciate your patience and loyalty.

• L

  Liz Dee
  1

  I will be closing my account with CenCap. I've been inconvenienced too many times with this institution. They hold your checks for five to seven business days but dont tell you this when you open an account...I was told that I could go to the bank that the check is cut from..So I think I will do that instead of wasting anymore of my time with this institution. They don't even have IRAs; and if they do, it's not at every branch. Make it make sense!

  Response from the owner

  Hello Liz. According to federal regulations, some checks may take up to 5-7 business days to process. We understand this can be frustrating and inconvenient. We'd hate to see you go and would like to make it right. Please reach out to Operations Manager Marisela Vazquez at [email protected] or 860.722.8110. Thank you.

• J

  Jinakai Richardson
  2

  Worst Bank Ever!! Don't use this bank unless you have no choice. If your info is stolen they don't have 24 hour assistance for customers. You have to wait for the bank to open to report it. They don't give temporary cards if yours is stolen, deactivated, lost. The customer service sucks. Most banks credit your account for fraudulent activity they don't! They make you wait 30 days for your money that someone elae stole. I haven't been able to use my money for seven days because I work and they take a full ten days to send your card. I'm closing my account and don't recommend anyone open an account here.

  Response from the owner

  Hi Jinakai. We are very sorry that you had a less than stellar experience with us. We'd like to make it right! Please reach out to us when you are able. 860-757-0583. Thank you!

• d

  devin richards
  1

  Literally can’t make a phone call to them without calling 100 times. They don’t call back and there page constantly says they’re open when they aren’t. I’m switching banks because they clearly don’t care about there job or the people that they serve

  Response from the owner

  Hello Devin. We appreciate you taking the time to leave feedback. As is the case with businesses across the state, the impact of COVID has left us short-staffed and at times we are forced to close branch locations to ensure the safety of our staff and members. This may result in longer wait times on the phone. We realize this is frustrating and apologize for any inconvenience. The financial security of our members is of utmost importance to us, and we are committed to helping people achieve their financial goals and dreams, big or small. We’d like to speak to you about your experiences with us. Please contact our Operations Manager, Marisela Vazquez at [email protected] or 860.722.8110. Thank you.

• R

  Richard Brown
  5

  Fantastic Financial Institution. I've done my banking here for the past 5 years. The service is amazing and the staff always bends over backwards to be helpful. If you're looking for a place to do your banking, this is it. Great loans, great credit cards, great service.

  Response from the owner

  Thank you Richard! Always a pleasure to serve your Financial needs!

• A

  Anthony Strambler
  3

  The bank is good. It’s getting three stars cause trying to get a call through is terrible. No one ever picks up the phone and I’ve been tryin for a while right now.

  Response from the owner

  Hello Anthony. We appreciate you taking the time to leave this feedback for us. We regret to hear that you had a hard time getting through to us; our staff may have been busy assisting members with their accounts. We apologize for the inconvenience. Please note that you can perform many transactions using our online, phone, and mobile banking services. If you are not currently signed up for those services, you can do so here: www.cencap.com/e-banking. Thank you for reaching out.

• A

  AJ
  1

  I’m not quite sure who is writing these reviews but clearly they’re lying. On the plus side- I will say that the bank tellers are great. However this review is not for the bank tellers. It’s for the loan officers. One loan officer in particular. Her name is Marjorie. The current rating I’ve chosen perfectly reflects her attitude, her lack of customer service, her unprofessionalism and my confusion as to why this person is still employed with Cencap. Whether it’s on the phone or in person- Marjorie will always be sure to NOT care about anything you have to say. She’s more interested in taking her lunch. It always amazes me how people like Marjorie have kept their jobs. I know for a fact that I’m not the first person to have to deal with her attitude and her dismissive behavior. Has no one said anything? Are they too afraid? What is the reason behind a lack of complaints for a woman who could not care less when it comes to the customers of Cencap? I drove all the way to Cencap- which is out of my way- just to sit down for like 5 minutes with Marjorie and have her dismiss everything I ask her. She acted like I WAS INCONVENIENCING her with my presence. I don’t care what happened to make Marjorie act that way- when you are at work, you leave your personal issues at home. That’s like customer service 101. There are countless homeless individuals who are looking for a break in this world. It’s my recommendation that the hiring team at Cencap give Marjorie’s job to one of them. I’d be willing to bet they’d do a much better job than she has ever done.

  Response from the owner

  Hi AJ. I see you rated us 1 star. Mind giving us a call? 860.757.0583. We would like to hear about your experience.