Cash Store S Great Sw Pkwy, Grand Prairie

Cash Store Reviews

• J

  John Cook
  5

  I have read the previous reviews and I couldn't disagree more. From my first phone call to this location, I spoke with Frankie on the phone with many questions and concerns regarding my qualifying for a loan. Frankie was VERY courteous and patient, answering all my questions and simply told me to come in and we would work it out. Once arriving at the store and after a short wait, due to the Covid restrictions they had in place, it was a great pleasure to meet Delores who began to do all she could to work out the minor challenges in my application. During this process, it was discovered that Frankie was in the next booth and it seemed there was a family reunion. Seriously, how many times that you can remember having such a time filled with laughter when dealing with financial matters. And within 45 minutes, my loan had been approved, I was waling out the door, cash in my account and thankful I had made this choice. In light of previous reviews, 1) I was NOT asked for anything more than what was posted on the website and told by Frankie in our phone conversation. 2) There were many people in the store that day and there was NO ONE who was disrespected or spoken to in a bad way!! Therefore, I HIGHLY recommend you give this Cash Store a chance to fill the need you may have. I will forever be grateful for the experience. And yes, I have made my first payment on my loan and was fortunate that Frankie answered the phone and made me feel so important and appreciated. If I could give this store 10 stars, I would. Thank you, Cash Store, Frankie and Delores for all you do to help others.

  Response from the owner

  Thank you for your amazing 5-star review, John! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for your review and have a great day!

• S

  Shannon Taylor
  5

  Unlike the previous reviews, I had an excellent experience with this store. Rodriguez was EXTREMELY helpful, polite, professional and courteous. From the moment I contacted him by phone up until the time he got all the paperwork done. He answered all of my questions, was upfront about the documents that I needed to bring and didn't ask for any other documents aside from what he told me. The other girls in the office were also very nice. I would refer anyone that I know to this location for help!

  Response from the owner

  Thank you for your 5-star review! We believe that customer service should be a key focus of every company, and we are happy to hear that our team helped make your experience a great one. Thanks again for doing business with us and have a great day!

• M

  Mike G.
  1

  Cash Store is absolutely the worse Financial Institution to go to for Loan assistance. Their Management team as well their clerks are very disrespectful to their customers. Example, Cash Store located in Grand Prairie TX has a manager that goes by Frankie and a clerk that goes by Teresa, both or disrespectful, inconsiderate to people and their finance. Will overdraft your account and not think twice about it, very sarcastic and rude. They do not care you now have overdraft on the account and not willing to help in anyway. Very harassing to their customers. I will recommend everyone if you have to get a payday loan, go anywhere but Cash Store. Only thing they are into is taking your money no matter what damage they caused to you. I will not engage with Cash Store anymore moving forward. Cash store is only here to put you in further debt. They are not for their customers, they are all in it for their own personal gain. NEVER, NEVER WILL I GO BACK TO CASH STORE EVER AGAIN

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• N

  Nia Shay
  2

  Majority of the staff is friendly, however, my interaction with Janelle yesterday was VERY frustrating. She was rude and condescending with her words when I told her I couldn't give her an exact time for Friday due to my work schedule but that I would be there. She seriously needs to check that attitude of hers. Super rude. I will be paying off my loan as I told her on Friday and won't be back.

• B

  Berea Norris
  1

  Very unprofessional, on the phone with other customers when working with you. Just not a good experience

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• M

  Michael Groves
  1

  Rude, disrespectful nd no concerns in helping their customers. All about taking your money and overdrafting your account

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• M

  Mr Dow
  1

  You show proof of everything and they still want to verify more than what they tell you to bring.. go to Speedy Cash

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• J

  Juan Roman (Tokyo Hippie)
  1

  Look at "Cash Store" reviews on glassdoor. If you really want to know what they do an how they treat everyone.

• K

  Kimberly Navarro
  5

  Me and husband got a loan from them, they were very helpful and I will totally go back there again !

  Response from the owner

  Thank you so much for sharing about the positive experience you had with us, Kimberly!

• J

  Jennifer R
  5

  Excellent customer service with Mrs. Paty