Cash Store N Sherman Ave, Madison

Cash Store Reviews

• T

  Twiekk
  5

  When I walked in, Kelly gave me a big greeting "Welcome to the cash store!", You can tell she's very enthusiastic about her job and you can tell she loves to help people. she gave me many options to help me with what i needed, precise and to the point! She helped me make a decision and i did not look back since. I will be back to talk with Kelly soon, about more options for me!

  Response from the owner

  Hi there! Thanks for letting us know you had a great experience with us. We firmly believe that good customer service is the backbone of any business, and we're so happy to hear that Kelly made your experience a five star visit!

• J

  Jenna LaMere
  5

  My representative made the entire process MUCH faster & easier to understand than I anticipated it would be. She made sure to patiently explain all of my personal options so I felt secure in my decision. I was treated me respect & kindness from start to finish so I would definitely recommend the Cash Store for anybody's short term financial needs!

  Response from the owner

  Thank you so much for the incredible review and recommendation, Jenna! We're so happy that our team in Madison was able to provide such exceptional customer service to get you connected with the assistance you needed. Please let us know if there's any way we can continue to providing a great experience, and we hope you have a wonderful day! Thanks, again!

• A

  Alex Zaretser
  2

  The employees are friendly and try to do their job to the best of their abilities. However, I just got screwed out of $180 (literally could just throw it in the garbage) because you tell people their future payment amount only AFTER they refinance their loan, and because your employees cannot understand basic math. Update to the original post 8 months ago. I'll never use them again. Better to use Advance America in Middleton. Their interest is almost twice lower, and they know what they are doing.

  Response from the owner

  Thank you for bringing your experience to our attention. We firmly believe that good customer service should be the cornerstone of every business and we are very disappointed to hear that was not the case during your visit with us. We would be glad to address your specific concerns over the phone - you can reach our Customer Service Department directly by calling 1-855-279-2205.

• N

  Nysha Bell
  5

  A loan advance store isn't the first place you'd expect to have a great experience (kind of like the DMV) but Becky at the Cash Store will change your mind. She was very pleasant and helpful from when I called to inquire about the process and even took the time to start my application over the phone, to save me time when I came in. When I got to the store, she was fun to chat with and friendly, and made the transaction pretty seamless, and I was also able to print out the required documents there after accidentally leaving them at home. The requirements and terms are pretty standard, and yes the interest rates are pretty high (not sure what the competitive rates are). But keep in mind that you are paying for the convenience of receiving funds early or for emergencies, and if managed responsibly come in handy in a pinch. They also offer a 24 hour interest-free grace period which is nice, or even a payment plan of up to 6 months out which I would highly stay away from but might work out better depending on your situation. No one ever wants to need to take out a loan, and sometimes having to do so can be embarrassing, but Becky made the whole experience feel like a normal visit to any other bank. Highly recommend!

  Response from the owner

  Thank you so much for taking the time to share your positive experience, Nysha. We firmly believe that good customer service should be the cornerstone of every business and we are very pleased to hear that was the case during your visit with Becky! We have shared this information with the appropriate members of our management team and we look forward to serving you again in the future.

• S

  Shia Fisher
  5

  I'm going to rate them on their actual service. Customer service here is great. Disclosures are printed and explained in full. If they don't know they ask someone in corporate in real time and in person. Read everything so it makes sense to you, and ask questions. They are very honest. These are high interest loans 401% APR to be exact. That means if I borrow $1k in 6 months I'll pay back around $2,676. So read EVERYTHING. If I take the same loan and pay it back in a week, I still pay $10/day in interest. Even one week of interest is $70. That's a lot of money when there is need. So basically, weigh out your need. Can you call your landlord, can you work with your creditor, can you borrow from your bank, can you borrow from a family member, can you be a week late..... ask questions. Don't duck your creditors. Call them and tell them your plan and see if they will be okay with it. The Cash Store provides fast, friendly service. They approve just about every loan with verified income. These are high interest loans. It may not affect your credit score but it will impact your personal finance. Make sure there is real need and a real way to pay it back EARLY. Good luck.

• F

  Festus Emore Jr.
  5

  Kelly and Michelle are great! They've provided great customer service and I would never go anywhere else as long as you have fantastic people like them here! Thank y'all so much for being great!

  Response from the owner

  Thank you for the incredible review, Festus! We're so happy to hear that Kelly and Michelle are providing such an amazing customer experience and that our Madison team has been able to assist you. We appreciate you taking the time to type up this awesome shout out!

• B

  Burnett Zanobia
  5

  The ladies here are awesome! Miranda and Jennifer are probably the best two outgoing women I met in awhile in madison.. would deff recommend stopping back in and chatting it up with them. Very successful!! Great job ladies.

  Response from the owner

  Hey, Burnett! Thanks for letting us know that Miranda and Jennifer made your experience with us so awesome!

• C

  Chris Bagin
  5

  Kelly is awesome. Super helpful and Miranda is very knowledgeable of the process. I never have any issues coming here. It's the best cash store in town.

• M

  Mark Benson
  5

  I was new in town and needed to catch up on monthly bills I incurred while moving. Kelly and Michelle were very knowledgeable and patient with me. Couldn't have done it without them. Thank you.

  Response from the owner

  Thank you so much for sharing your experience, Mark! We're so glad to hear that Kelly and Michelle are providing such excellent service while connecting people with the assistance they need. I'm happy that they were able to help you out! Thank you for giving us the opportunity to serve you this holiday season - we hope you have a wonderful day!

• J

  Julian !!!!!
  5

  I'm usually leery of any place like this, but this place rocks! Becky and Caitlin spelled with a c :-) gave me all the attention and the help that I needed today! I walked in there with the jam, and walked out with a solution :-) I know people might say blah blah blah blah, but I will say Cash Store on Sherman Avenue rocks! They treat you like a human being and get you the help that you need.

  Response from the owner

  Hi Julian - thank you for sharing your positive feedback and for those kind words about Becky and Caitlin. We will be sure to let them know how much you enjoyed their customer service.