Carter County Bank E Elk Ave, Elizabethton

Carter County Bank Reviews

• B

  Brandon Pierce
  1

  My whole family has banked here. I have been promised a call back from the bank manger (whatever title) twice from internal staff and twice by customer support 1-800 number. Even left a voicemail on the managers line.... Never received a call. Never received an email. Also never had this issue with previous bank manager or staff at the locations ever before! Have been waiting over a month for a call as promised ...

• B

  Brandon Bowers
  1

  I call about being late on car payments. I was told after 90 days of not paying they repossess. Well after 48 days they're already saying they're going to repossess this week. So instead of the remaining 42 days I was told I have 3. This bank has gone down hill. Every location has suffered. Time for us all to switch banks. I just called and they laughed at me saying it's a small enough amount that I could easily do it. I'm poor I can't just whip up car payments in 3 days especially after been given wrong information.

• W

  Will Fleenor
  5

  I highly recommend Andrew McKeehan. and his team at Carter County Bank to anyone looking to establish a great relationship with a local bank. They truly care about their customers and it shows in the quality of service they provide.

• D

  Debbie Stout
  1

  I called bank to require about my account . Spoke with representative named Tracy, whom was very rude and unprofessional when talking with me. I don't if because I don't big bank account or just rude person!!!!!!!! Thanks didn't even answer my concerns

  Response from the owner

  Hi Debbie, We're sorry to hear you had a poor experience. Thank you for providing your feedback, we will reach out to you shortly.

• B

  Betty Hodge
  2

  Was going to open an account there, they weren't interested in helping me. They were rude, rude, rude. Been in there 5 times in the last few months trying to give them the benefit of the doubt. They were nice 1 out of 5 times. Done!

  Response from the owner

  Hi Ms. Hodge, we are sorry we didn't make a good first impression. We would like to speak with you to understand what happened and how we can improve our service to you. Please contact our Customer Care Team at 866-378-9500. Thank you.

• D

  Dee Redmond
  1

  Never in my life have I had to wait a day to use CASH that was deposited???? Thanks for nothing!