Carter Bank & Trust Courthouse Rd, Spotsylvania Courthouse

Carter Bank & Trust Reviews

• A

  Angelica Orosco
  1

  If I could I would give zero starts. Do not go here their staff are super unprofessional they let their clients tell you what THEY think of you. My husband went in today to change his check and as he was coming out I went in the bank to use the restroom really quick and as I was walking in I seen this young man finishing up with this older lady in her 40's . As I was walking to the restroom I seen them talking together and looking at me as they were judging me from the start because I was in my work clothes. As I walked out of the restroom the client yells at me that if I was coming into use the bathroom I needed to make a transaction as well and I proceeded to tell her that my husband was just in there making a transaction and that she didn't need to be disrespectful. All this was going on as the workers there just smiled seemed very disrespectful to me coming from both the staff and client. Never going back!!!! Talked to my friends and they will be removing Themselves from this bank as well!!!

  Response from the owner

  Thank you for reaching out to us about your recent experience at our Spotsylvania branch. We strive to make every customer experience a positive one and apologize that yours was not satisfactory. We hope to serve you better in the future.

• t

  travis .james
  1

  Even though they are supposed to be open til 5pm, I shoe up at the drive thru at 4:49 and get shrugged off by the teller. They used to be a good bank, not anymore

  Response from the owner

  Travis, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (540) 898.6366 at your earliest convenience to discuss how we can turn this experience into a positive one.

• J

  Jamal Sanders
  1

  Peaceful protest at the Spotsylvania courthouse of less than 20 people (mostly children) and this bank closes up shop! My 80 year old aunt couldn’t even cash her check. What kind of back woods bank is this? Only place in spotslyvania county to close down. Guess they scared of us.

  Response from the owner

  Jamal, thank you for taking the time to send us this review. Our Spotsylvania branch was open normal business hours during this past week and weekend. During COVID, the lobby is open by appointment only Monday through Friday from 9AM-5PM, and on Saturday from 9AM-12PM. Our drive through is open Monday through Thursday 8:30AM – 5PM, Frida 8:30Am – 6PM and Saturday 8:30AM-12PM. We are sorry if this caused your aunt any inconvenience.

• W

  William Wells
  1

  I am extremely disgusted with the employees at the Spotsylvania location. I walked inside to make my transaction and as I stand there I have to listen to these bigoted people talk bad about other groups of people. After I was finished I asked to speak to the manager to find out that she was one of the employees talking badly about other groups of people. It was extremely unprofessional. My wife and I will be closing our account there and finding a bank that is accepting of ALL people and act in a professional manner.

• C

  Catfish Mark
  2

  Dont try calling at 1150am on a Saturday cause you won't get anyone...Might as well change your hours to 1150am not 12pm...Time to go to PNC!

  Response from the owner

  Hi Mark, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with our service. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Carter Bank & Trust