Carter Bank & Trust Commonwealth Blvd, Martinsville

Carter Bank & Trust Reviews

• J

  Joyce Lovelace
  2

  I'm supposed to be set where my account cannot be overdrafted but twice now they have let it and charged fees that had to be returned to my account. This is stressful and ridiculous.

  Response from the owner

  Joyce, thank you for contacting Carter Bank & Trust about your recent experience. We are sorry we did not meet your expectations as customer satisfaction is one of our top priorities. A branch manager will soon be reaching out to follow up with you. Thank you for being a loyal Carter Bank & Trust customer.

• R

  Ronald Freeman
  3

  We put a large amount in a 5 year CD. A few months before it matured we called to see exactly when it matured. We saw it had not grew any intrest. In April 2019 our intrest was taken out & put in our savings. Intrest since then , is also been converted to our savings. We never gave permission for this or signed any thing to allow this. I went in the galax branch that April to get the manager to notarize an iou statement is all. My CD was never even brought up. As a matter of fact he treated me like I wasn't worthy to come in. Really rude. Now we find out it was that same month when our CD intrest was removed to savings. He had to do it. Who else would and why? Then the main corporate office told me I had got the intrest out and he couldn't find anything that was showing it was put in my savings. After talking to him a few minutes I told him its in my book showing that it was. Then he says no I'm looking again and. Ooh yeah I see it now. It was. (Fishy.) Now they are cutting out the books they write our transaction in we bring there. Soon I was told by a mt. Airy branch. They have cost me a lot of intrest by doing this to us they claim their fixing it. Its been going on 2 months. They're giving me the run around. They leave messages on a phone I told I'm never on a lot. And none on my home phone where I'm at all the time.

  Response from the owner

  Ronald, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (276) 632-2901 to discuss this further.

• B

  Bryce Garrison
  1

  Will lie to you on the phone, ignore your phone calls, and screw up your loans. If my only choice was a loan through Carter Bank and Trust for a Home loan, I would Rent...

  Response from the owner

  Hi Bryce Garrison, we appreciate your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (276) 632-8000.

• M

  Michael Harper
  5

  This my favorite bank to go to I love you guy man it's the people that make it so much more at home thank you all so much...

  Response from the owner

  Michael, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.

• L

  Linda Via
  4

  I usually deal with the bank in collinsville, only thing I have to say is ar times they don't have enough people at the counter and you have to wait for about 5or 10 minutes. Martinsville drive through windows are very slow

  Response from the owner

  Hello Linda, we appreciate the four star rating and the additional feedback. We will pass along your comments to our management team. We hope to see you again soon!

• F

  Figment
  3

  Good local bank but a bit behind the times. Lifetime free checking, but no internet banking services and idiosyncratic limits on what local branches can do.

• F

  Flora Keen
  3

  I like the dealing with this bank, but they are slow in service. Especially the drive thru..

• S

  Sonya Manns-Sessons
  4

  Local and regional offices throughout Virginia.