Carolina Trust Federal Credit Union Main St, Conway

Carolina Trust Federal Credit Union Reviews

• m

  mariah davis
  1

  We absolutely love the Little River location and have had zero issues with banking. They are HELPFUL and offer assistance when needed since I have an elderly grandmother that I care for. The African-American female with long braids and glasses at the drive thru just stared at me and my father as we were concerned about the balance that we had recieved. Instead of being asked to come inside or step inside she just looked to no avail, did not ask what was wrong or anything but proceeded to go about as if nothing happened. I thought bank tellers were supposed to offer help and not just sit there. I will not be returning back to this location after this experience it was unprofessional and rude. The lady does not represent the values of the Federal Credit Union.... I don't reccommend this location AT ALL!

  Response from the owner

  Ms. Davis, my sincere apologies for your experience. Please reach out to us at [email protected] so that we may get more information from you and help resolve this issue.

• t

  tedlori c
  5

  We have been members for quite a few years now and have never had any issues at the Conway location. Yes drive thru is slower than should be but there is only ever one person handling 3 lanes of customers, need to work on that CTFCU. Anytime we have went inside we were acknowledged promptly and served in a timely manner by a friendly face.

  Response from the owner

  Thank you for your membership! We appreciate your feedback and will do our best to improve your level of service.

• R

  Raymond Kelly
  1

  I was forced to become a member because of a home equity loan and thought we would use this place for our checking account, but after being treated like we were intruding on their breaks or whatever we decided not to be a member. 3 times I have been there no body wants to help you. I set an appointment and the 2 girls were arguing because the one girl had to take care of us was very upset. We walked out after 3 times of the same thing. Sadly I have to be a member but thank God that's all I have to do.

  Response from the owner

  Mr. Kelly, my sincere apologies for your experience. Please reach out to us at [email protected] so that we may get more information from you and help resolve this issue.

• s

  sharon bellamy
  5

  40 plus years and I still love doing business with CTFCU. I have met good, bad and ugly but kindness and being polite is the way. Our attitudes and body language speaks volumes about how other people respond.

  Response from the owner

  Ms. Bellamy, thank you for your kind review. It's members like you that motivate us to continue providing the community with quality service.

• -

  --
  1

  Short and to the point; I thought I had found a good credit union when I found this location close by. Wrong! I realized it more so when I read all the reviews. In my view, it all went down hill when this business like others used the COVID scare to their advantage. Never let a good emergency go to waste! Lay off employees. Deny services. Delay services. Pretend services are there when they're not. And let's not forget, the real reason I came here to post.....PERMANENTLY DENY THE USE OF PUBLIC BATHROOMS BY BLAMING IT ON THE BUILDING DESIGN OR ANY OTHER EXCUSE OR FALSEHOOD THAT WORKS FROM MOMENT TO MOMENT, never mind what the law says. I am elderly, but I still have spark Notice: When I hit the post button, I am certain my English, grammar, and spelling were correct at the time. I have it photographed.

• M

  Morgan Dare
  1

  Such a hassle with none of the benefits. Mobile deposits barely ever work, there is a hold on your deposits, your checks are constantly under severe scrutiny, the atms are constantly out of order, the cards are so flimsy most places have to manually enter your card, and the interest rate are pretty high in comparison to other establishments.

  Response from the owner

  Morgan, we appreciate your feedback. If possible, please send an email to [email protected] with your contact number and the best time for a representative to call you. We were unable to locate your account in our system and need more information to assist you. Thank you.

• P

  Phil Adikes
  5

  This is my new bank! I was treated with Southern Hospitality when I joined . I go there and always am treated promptly and in a way that puts a smile on my face. Both branches have been nice to use.

  Response from the owner

  Thank you so much Mr. Adikes, we are so glad to have your membership.

• J

  Janice Keith
  5

  The people are always friendly and willing to help. Never make you feel like you are bothering them. Great place if you are looking for a bank

  Response from the owner

  Thank you for your membership, Janice! As a not for profit financial cooperative, we are truly only in business to serve our members, so we love hearing that we've been able to help you with your financial needs.

• D

  Dawn Earl
  5

  Stopped in to open an account. Everyone was very friendly, and we got things set up in a timely manner. Our debit cards arrived quickly and so far we are pleased.

• D

  Darryl Hills
  5

  Great experience, the network had a hiccup and had to reschedule my appointment. Matt was easy to work with and accommodating my busy schedule.