CarHop Auto Sales & Finance Central Ave, Blaine

CarHop Auto Sales & Finance Reviews

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  Lee Johnson
  5

  Tara was really great she helped me out when I was not finding what I was looking for but she pulled through and got what I needed

  Response from the owner

  Hi Lee - Thanks for your business and for taking the time to share how Tara did a great job helping you. Making you happy makes us happy! - CarHop of Blaine

• J

  Jjayy Herman
  5

  Jennifer and Heather in Burnsville were fantastic ladies to work with. I had gone in just before Xmas and a short time later i drove off in a comfortable ride. Having made a friendly connection with these 2 ladies was very important, I had no problems and if anyone reading this is searching for a ride stop on by Burnsville Carhop :)

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  Alayna L
  5

  The sales guy Matt was totally sweet when helping my friend apply for a car. Really made it easy and fun!

  Response from the owner

  Hi Alayna, thanks for your business and for taking the time to share how Matt did a great job helping you. Making you happy makes us happy! CarHop.

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  Mike P
  5

  The team was great who helped me. Really made the process easy and I got a car that is perfect for me. Thxs.

  Response from the owner

  Hi Mike - We appreciate your business and thank you for sharing your great CarHop experience! CarHop strives for excellent customer service and we are pleased to hear that our team helped you out. - CarHop of Blaine

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  Beth Rose
  1

  Ive been with them for two years but because I have a new loan through them they wont make a payment arrangment with me . They said that they cant take a partial payment and add my payment onto my next payment because I have a new loan with them. I tried explaining my situation , and explained no one told me this when I purchased the car. They said they will disable the car if the payment isnt made. I wont be purchasing a car with them again.

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  Mike Macintyre
  1

  Can not believe how horrible there Finance department is. As soon as you sign papers you mean nothing to them just another payment. I don't believe I have ever felt so disrespeted in my life like I was a criminal trying to steal the car or something. Stay away form all car hops. There are so many places that will work with you and not make you pay 8k for a car worth 3k just please please take this as a warning I don't want you to have to go through the nightmare of this place

  Response from the owner

  Hi Mike - Thanks for your feedback. We take vehicle quality and customer service very seriously, so we are concerned and want to help. Please understand that, to ensure your privacy, we cannot disclose details about your account in this posting. Please contact us at [email protected] with your name and a contact number and a helpline representative will call you within 24 business hours. Thank You.

• A

  Allison Laird
  5

  James is awesome! My car was totaled and I was in a bind... I HIGHLY recommend asking for him when you go get your next car. I was in and out with my new car in no time! James is you read this, you're my hero!!!!!

• D

  Desert Sessions
  1

  The saga continues. Recently, I had the unfortunate set of circumstances (and you'll find out as to why unfortunate here in a moment) to come across this dealership, the Fort Collins location. After about five hours and the want to simply leave, we were finally given a car. When asked about technical specs on said vehicle, the person who had apparently just brought it back from the shop, knew just about as much as we did on the matter, if not less. By the way, and you know who you are, there are in fact running daytime lights on a 2005 Chevy Aveo. Figured you'd want to know that for in the future. Anyway, after getting the car, it pretty much went downhill from there. I mean, I understand the point of "As Is". You're getting it in the condition you're pretty much expecting for a used car. What you're not expecting is to find out these conditions along the way, akin to those surprises that include farting in an elevator or stepping in dog crap. So fast forward to the present. We make our payment on time and start getting these texts and calls saying otherwise. What follows can only be described as an episode of "Benny Hill" on meth as we attempted to get to the bottom of the issue. Our calls were mostly in part ducked and dodged, our emails ignored, and when they were finally responded to, it was like the person composing it wasn't entirely certain as to whether or not they were writing a business email or an illiterate diatribe like one would undoubtedly find on their Facebook. Addressing the District Manager was a nightmare onto itself. Generally, being told that 'no one will call you unless you owe us money' is the opposite of helping, no matter how much you pretend that you want to so that you don't have to explain the multitude of bad reviews across many different platforms. Much like I'm doing now. So fast forward past that. I get a phone call from what I have to imagine is their main office. Nice voicemail, seemed as if she wanted to help. Introduced herself as Kate, and I figured things would be settled from there. Called this morning, left a message. Waited. Waited some more. Figured it's a business, businesses tend to get busy, remained patient. That patience was pretty much lost when Kate's assistant, well-meaning but utterly clueless, decided to call me in Kate's stead, doing a fairly poor job since she actually had no idea as to why she was calling in the first place. Sweet lady, not so hot at her job. So in short, don't go here. Don't go here unless they have kidnapped your entire family, including the dog, and will ship them somewhere awful and even then, consider strongly if you actually like your family enough to wade through this cluster of a business.

• S

  Stubby J
  5

  The people at the Car Hop in Blaine were very reliable and easy to work with. This is my first “real” car purchase and they were great at walking me through it all.

  Response from the owner

  We enjoyed helping you find a vehicle that fits your needs. Congrats on your new vehicle and thanks for your business!

• M

  Maneeka Burton
  1

  **************PLEASE READ CAREFULLY********** If you’re thinking about taking a loan out with CARHOP/UAC please I mean please THINK AGAIN and go look for a more flexible cooperative and attentive inspiring organization that you can tell your family and friends about. NOT an Organization that doesn’t give 2 middle fingers about you or your situation they just want YOUR MONEY and you SIGNING YOUR LIFE AWAY to some BS. I’ve been a customer of UAC since March of 2016 when I purchased a car for my birthday BIG MISTAKE. I pulled off the lot with a lemon it was in the shop the second week I purchased it, the shell was beautiful but the inside had issues, my window wouldn’t roll up once I rolled it down so it got rained in, the breaks was bad the list goes on and on. Since me purchasing the car I have made all my payments with no problems. These last couple of months I’ve been getting garnished so my income has changed. Me being the person I am I let CARHOP/UAC know what’s going on with me to get my payment modify during this trying time in my life, since they scream we’re here to help you with your credit. So I have my garnishment documentation in hand to prove to them my situation is real. I go into my “Account manager’s” office to speak to her about my concerns Maplewood location St Paul who’s really a collection rep. To see if I can get 3-6 months of payment modification until my garnishment was up to help me survive being a single mother of two. Don’t you know how horrible my experience was first she was unprofessional calling other customers threatening them with repossession and collection for non-payment due to them losing their jobs while I’m in the room with no disregard to the customer’s privacy? Now mind you I’m a paying customer coming in the room while she’s on the phone trying to get payments from other customers. She looks at my paperwork and says “ok how much are they taking and how much is still owed” we go over the numbers she says “you need about 5-6 months of payment modification so let me see if we can work with you”. She’s the manager according to her card, so I thought her word was bond with assisting me with maintaining my payments to keep this GOOD CREDIT UP. NOPE she calls her “supervisor” for her supervisor to tell her to tell me to get a second JOB?????? Are you serious with no disregard to me being a single mother with two kids? How dare you and I’m the customer that’s trying to maintain my weekly payments. It just shows you what their bottom line is MONEY they are not here for you to build your CREDIT that’s LIES. The moral of this story is TRY TRY other places you will regret it in the END. If a life situation happens to you while you’re a customer of theirs I repeat they will not help you in maintaining your payments they will throw you to the wolf’s for THE MONEY. I hate this company can’t wait until it’s over I wouldn’t recommend my enemy to them.

  Response from the owner

  Hello Maneeka --Thank you for taking the time to send your feedback. We take customer satisfaction very seriously, so we are concerned that you not currently satisfied with your CarHop experience. We researched your account and our records indicate that UAC recently spoke with you on this topic. Please understand that, to ensure your privacy, we cannot disclose details in our online response. To best assist you, I found your phone number in our system and left you a voice message on January 5, 2017. I look forward to an opportunity to speak with you. You may contact me directly at the number I left in the voicemail message, or you may email us at [email protected] and a helpline representative will contact you back within 24 business hours. Thank you. Julie with CarHop