Capstone Finance of Knoxville N Broadway, Knoxville

Capstone Finance of Knoxville Reviews

• A

  ANGELA LEOPARD
  1

  I had gotten a loan with them but my husband and I had a financial crisis after that and I have been calling to keep them updated. The manager illegally threatened garnishment after I had let them know I will get them caught up on the 25th. If I could give them a zero I would. We haven't even been to court yet and I am only $59 behind. I will never use them again and I am reporting them to the BBB and any other entity it needs to be reported to.

  Response from the owner

  Hello Angela, The specifics you describe not match up for us here at Capstone Finance. Perhaps you have mistaken us with another finance company? However, if you still believe it is us who are in error, we'd love to chat with you. Please reach out to us by phone at (865) 540-8655 or by email at [email protected].

• J

  Jeremy Henderson
  1

  DO NOT USE!! They hardly work with you at all. Very rude unless you have cash in your hand, and have 0% empathy, at all. Called me repeatedly during a funeral that they were informed of. And i ended up paying MUCH more than i was loaned. And threatened with legal action repeatedly for over a month. AVOID AT ALL COSTS. Any other company is fathoms better than this place. My mother's been in the loan business for over a decade, and these women are completely out of line. DON'T SIGN ANYTHING WITH THEM!!!

  Response from the owner

  Hello Brad, We are disappointed that you received a negative experience and we do take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything from the partial name in your profile. If you were, in fact, a client of ours, we would like to offer our sincerest apologies and investigate this issue further. Please contact us by calling 865-540-8655 or emailing [email protected] so that we can resolve this issue.

• J

  Josh Graham
  1

  They threaten their clients. I'm not, nor will ever be a client. My friend is. And I listened to the conversation. Very rude office manager.. Don't ever get a loan from here. You'll be digging your own financial grave.

• L

  L wilson
  5

  If I could rate them higher than 5 star's I would without hesitation. I have been treated with nothing but kindness and respect. They made the whole process easy and fast. I would recommend them to anyone in need of a short term loan. Great group of girl's.! I was baffled by the negative reviews. My experiences have been total opposite.!

  Response from the owner

  Hi there, Lisa. Wow, your review and 5(+)star rating is too kind. Thank you so much. We appreciate your business!

• K

  Kenneth W (Kamui)
  1

  Suing people affected by the pandemic, and with no income to pay them. Capstone is the most unprofessional business I've ever done business with I wouldn't suggest this low-class business to anyone of moral values

  Response from the owner

  Thanks so much for the 5-star rating. We appreciate it!

• m

  mark bradley
  2

  My mother has been doing business with CapStone for over 20 years and today for the first time EVER, she was told no more loans until paid off. Ps she has NEVER, NEVER, NEVER, BEEN LATE!!! Sham of Cassdiy. Mother will be leaving this company behind. BBB and Insurance and Finance department of tennessee will be our next complaint.

• T

  Trenata Tucker
  5

  The girls are great! I have been dealing with them since 2002 and have never had a problem. Just wish I didn't have to pay it back

  Response from the owner

  Hi there, Trenata. We thank you tremendously for being such a long time customer! We appreciate the review and 5-star rating.

• S

  Shun Booher
  5

  Always friendly, always straight to the point. I've always been able to get my loans paid off quickly without any problems.

• H

  Heather Washington
  1

  I was a customer for 3 years and kept renewing my loans then I missed some payments so they took me to court witch added 5or 6 hundred dollars more so ive been paying on this account since October of 2017 now it's August 2018 and its still on my credit report as a charged Off account and there still reporting on my credit they also called me repeatedly at work 1 time I answered the phone and told them I would have to call them back so I hung up the phone and they called me right back I couldn't talk to them because I was at work

• D

  Deteachia Wilson
  5

  Easy to work with and has good starter loans 🌟

  Response from the owner

  Thank you for the recommendation and the 5-star rating, Deteachia! We appreciate it.