Capstone Finance Atlanta Hwy, Montgomery

Capstone Finance Reviews

• c

  customer rights
  1

  Capstone Finance do not value their customers personal business. I was at Capstone Finance to pay on a bill and I over heard one of the FEMALE customer service representive, Dan.., be rude to another customer over the telephone. I'm not trying to embarrass you that's the reason I didn't spell your whole name, but you know who you are. I'm just speaking the truth. You are very unprofessional at times to customers on the phone and sometimes you would just say things aloud even when you are not on the phone. Another young lady works their as well as a man, I don't know their names. They are very professional at all times. You should learn from them. Keep up the good work yall! Dan... everyone doesn't need to know other customers business. I'm pretty sure your company has helped a lot of people but please value their personal business.

  Response from the owner

  Hello, Firstly, I would like to thank you for your patronage and for taking the time to rate us on Google. It is through feedback like yours that we can maintain and, when necessary, improve upon the services that we provide our valued customers. We are disappointed to see that you received anything less than a perfect experience. While an apology will regrettably not alter the outcome of your recent experience on this occasion, we sincerely extend one to you. We’d like to hear from you and learn more about your specific situation. If you wouldn’t mind, please reach out to us at (334) 272-2722 and ask to speak to the Supervisor. It would be greatly appreciated. We look forward to hearing from you and earning your business back.

• J

  Jessica Wright
  4

  The lady that was the manager is no longer there. Rhonda (the manager now), Brittany and Tara are very friendly. Give them a call, they take application's over the phone